PlayID withdrawal problems (page 6)

This very contradiction is now also the decisive point for me.

For weeks, the delay was explained solely by technical problems. Now, suddenly, a complete account statement covering a very long period is being demanded, even though no deposits were ever made to PlayID/FUNiD from this account.

Of course, I understand that verification or compliance checks may be necessary. However, in my view, such a comprehensive requirement should have been communicated much earlier and, above all, transparently.

After more than 70 days without payment, this unfortunately does not create the impression of a clear and structured process.

You should provide a bank statement from which deposits and withdrawals were made. They want to verify the owner of the same account

At some point I thought that your banking history was checked successfully and thus the withdrawals were accepted but could not proceed due to those highly inconvenient technical issues.

Is this supposed to be the first docs review or is this another round, please? Not that it would change the fact that the process has been extremely inconvenient and painful, of course.

Thank you, that goes without saying. The toy is already a bit far from the scope of this whole problem, which we have been following here for months.

That's exactly what I thought at one point, too.

The originally requested documents were submitted back in March, subsequently confirmed, and, according to support, forwarded to the responsible department. After that, for weeks I mainly received responses about technical problems and delays.

The current request for complete bank statements therefore seems more like another round of scrutiny than the originally communicated cause of the delay.

That is precisely why the entire process now seems so contradictory and difficult to understand to me.

update

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I have now submitted the requested bank statements despite considerable reservations. Receipt was confirmed by support today.

This should mean that all requested documents are now complete.

I am now waiting to see how the responsible department decides and whether the payment will finally be processed after this long time.

Oh my! You know, it's truly challenging to remain impartial and neutral while just staying here, watching them "trying" to do something. I would be the first to say that additional verifications are normal and commonly needed; however, I am just not convinced that this casino hub does them in the best way possible.

Perhaps a new working week will eventually bring the end to this saga.

I honestly understand exactly what you mean.

Additional checks or verifications may of course be necessary, especially for financial or gambling platforms. However, what makes the situation so difficult is the way the entire process has been conducted so far.

For weeks, technical problems were primarily cited as the cause, while the current extensive document requests only came very late. As a result, the process unfortunately appears opaque and difficult to understand.

I have now submitted all the requested bank statements and their receipt has been confirmed. There's little more I can do at the moment.

I also hope that this new week will finally bring the matter to a close.

I've heard about that quite a few times now, I'd rather steer clear of it.

Oh, you too? So it's really not an isolated problematic situation, you say?

That's handy, thank you.

It's Tuesday morning, and there's still plenty of time for the best possible outcome. Hanging here with you!

Once a case shifts from "technical problems" to "please send full bank statements" after weeks of waiting, the real issue becomes process clarity. I’d ask for one explicit answer: is the withdrawal currently blocked by a compliance review, and if so, what exact documents are still outstanding beyond what was already submitted earlier? A dated timeline of what was requested, when it was confirmed, and when the explanation changed would probably help more than another general follow-up.

I also hope that this week will finally bring a solution.

I have now submitted all the requested documents, including complete bank statements. I have also spoken directly with my bank. They confirmed that without online banking, digital PDF bank statements cannot be provided and only official printouts are available – these are exactly what I have already submitted.

Realistically, I can hardly provide any more documentation. The final decision now rests entirely with the verification team.

Hello, I understand the situation with digital bank statements, especially in Germany. I've been through the same situation with many players from your country in the past. I personally do not like the idea that now it is solely in the hands of the verification team, but I understand it is a logical viewpoint.

I am hoping for the best outcome possible!

The messy part here isn’t just the delay, it’s the mismatch between paid out emails and money still showing as processing. If the casino really sent the funds, there should be a traceable handoff point. I’d ask for one concrete thing only: the transaction reference or timestamp showing when the money actually left the casino side for PlayID. Without that, "paid" can mean almost anything.

Thank you for your honest assessment and also for the information regarding the situation in Germany. This at least confirms that this problem with PDF bank statements is apparently not entirely uncommon.

I have now submitted all the documents that my bank can realistically provide, including the complete original bank statements for the requested period.

Unfortunately, I can hardly contribute anything more at the moment, so the further decision now actually lies with the verification team.

I also hope that the matter will finally be resolved properly.

Update after 84 days:

The payout was simply cancelled after a total of 84 days.

Previously, technical problems were cited for weeks, followed by requests for extensive verification documents and complete bank statements. All requested documents were submitted.

Nevertheless, the payment was cancelled without a prior solution or comprehensible clarification.

The entire process is now difficult for me to understand.

Oh no...

To be honest, based on your description, I have never understood the process and have always found it highly suspicious. I hate to say that none of this seems to be providing any reasonable options. 🙁

Unfortunately, I've also developed this feeling more and more strongly over time.

For a very long time, mainly technical problems were cited. These were followed by a constant stream of new document requests and eventually even complete bank statements covering a period of 12 months.

Although I submitted all the requested documents, the payments were simply cancelled after a total of 84 days.

That is precisely why I now also find it difficult to view the entire process as comprehensible and structured.

Hello everyone,

​I am writing this post to see if anyone else is experiencing critical, payment-breaking bugs with the PlayID application.

​I have a total balance of around €1,250 (450,000 HUF), and the application has become completely unusable due to consecutive system bugs over the last two weeks.

​Here is the exact situation I am stuck in right now:

​The initial 11-day delay: My withdrawal was completely stuck inside the PlayID system. The live chat agents admitted it was due to a massive technical/system update glitch on their side.

​The latest failure today: After support allegedly cleared the glitch, I initiated a withdrawal in 3 installments on Wednesday but today the total amount bounced back to my balance again. The live agent advised me to try a different method, so I attempted to withdraw a smaller amount, around €418 (150,000 HUF) via Litecoin (LTC).

The app instantly deducted the €418 from my balance WITHOUT even showing the input field to enter my LTC Wallet Address.

​Right now, PlayID is holding my €418 in "Pending" status, but it is physically impossible for the transaction to go through because the broken user interface never allowed me to provide a destination address! The live chat agent just told me it will eventually fail and bounce back, but in the meantime, my money is completely locked up in a ghost transaction.

​

​My main question to the community and Casino Guru team is: how do I actually and realistically get my money now? What is the best way to bypass these broken automated app systems and force their team to safely release my funds? Has anyone managed to successfully resolve a deadlock like this with PlayID?

​Any advice or help would be highly appreciated.

Unfortunately, in such a case, we are unable to do much because we deal directly with online casinos and not any apps.

I actually read a lot of complaining from our users regarding this PlayID app, and you can read more in this thread, of course.

Hopefully, there will be someone who can give you any tips.