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PlayID withdrawal problems (page 7)

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4 months ago
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3 weeks ago
deus

Unfortunately, I've also developed this feeling more and more strongly over time.


For a very long time, mainly technical problems were cited. These were followed by a constant stream of new document requests and eventually even complete bank statements covering a period of 12 months.


Although I submitted all the requested documents, the payments were simply cancelled after a total of 84 days.


That is precisely why I now also find it difficult to view the entire process as comprehensible and structured.

Automatic translation:
2 weeks ago

Hello, hope your weekend was lovely and delightful. Sorry for the delay; I was off work yesterday. I know it sounds stupid, but I honestly have no idea what else I can add to help you feel better at this point.

3 weeks ago

Hello everyone,

​I am writing this post to see if anyone else is experiencing critical, payment-breaking bugs with the PlayID application.

​I have a total balance of around €1,250 (450,000 HUF), and the application has become completely unusable due to consecutive system bugs over the last two weeks.

​Here is the exact situation I am stuck in right now:

​The initial 11-day delay: My withdrawal was completely stuck inside the PlayID system. The live chat agents admitted it was due to a massive technical/system update glitch on their side.

​The latest failure today: After support allegedly cleared the glitch, I initiated a withdrawal in 3 installments on Wednesday but today the total amount bounced back to my balance again. The live agent advised me to try a different method, so I attempted to withdraw a smaller amount, around €418 (150,000 HUF) via Litecoin (LTC).

The app instantly deducted the €418 from my balance WITHOUT even showing the input field to enter my LTC Wallet Address.

​Right now, PlayID is holding my €418 in "Pending" status, but it is physically impossible for the transaction to go through because the broken user interface never allowed me to provide a destination address! The live chat agent just told me it will eventually fail and bounce back, but in the meantime, my money is completely locked up in a ghost transaction.

My main question to the community and Casino Guru team is: how do I actually and realistically get my money now? What is the best way to bypass these broken automated app systems and force their team to safely release my funds? Has anyone managed to successfully resolve a deadlock like this with PlayID?

​Any advice or help would be highly appreciated.

2 weeks ago

Hello, I've spoken with many players about the same problematic withdrawals, and I don't want to scare you, but if you read this thread, you have some idea of how the situation looks from the players' end.

Sadly, since it's not actually a delayed casino withdrawal, this app stands between casino regulation and third-party payment platforms; when things go wrong, it has proven to be a very difficult situation. 🙁

Radka
2 weeks ago
deus

Quick update:


Since the payout at PlayID was finally cancelled after a total of 84 days and the verification is still stuck on the PDF bank statements, I have now decided to continue playing the amount on another platform.


Currently, I am using OnlySpins and trying to withdraw my funds via cryptocurrency, as I honestly don't want to continue the endless discussion about bank PDFs.


In parallel, I am still waiting to see if PlayID will make a final decision regarding the verification.

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sonja0815
2 weeks ago

Hey, that's the best idea I have heard for a very long time! I thought there was already no other way you could try, but finding such a great way around is indeed the best possibility.

Does the casino allow that, is that for certain? 🙏

Oh my, it would be so great to put this horror behind!

Radka
2 weeks ago
deus

Honestly, I just hope that this process will finally become simpler.


After the last few months, I increasingly felt like I was in an endless verification loop, without ever reaching an actual solution.


As far as I understand, using a different platform and a different payout method should generally be permitted. I'll simply observe how the payouts are processed there.


After everything that has happened, it would be really nice to finally be able to put this matter to rest.


The wagering requirements at the casino have been met.

Edited
Automatic translation:
sonja0815
2 weeks ago

Sounds promising. Kindly let us know what payment option or platform you chose, because the way I see it, it could be very beneficial for other players too.

Crossing my fingers for you!

Radka
2 weeks ago
deus

I am currently testing a payout via OnlySpins using cryptocurrency.


After the long problems with traditional bank withdrawals and PDF requirements, I deliberately wanted to try an alternative withdrawal method that is not directly tied to the same IBAN verification.


Whether this will actually work more smoothly in the end, I cannot say for sure yet, as the payouts are still being processed.


Once I know how the process actually worked there, I'd be happy to give another update.

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sonja0815
2 weeks ago

Of course I'll be here, holding my breath and crossing my fingers! 🍀🙏

Thank you for the follow-up.

Radka
2 weeks ago
deus

Thank you so much, I really appreciate it. 🍀


After everything that's happened, I'm now just hoping for a process that's as normal and uncomplicated as possible.


As soon as there is news regarding the payouts, I will of course provide an update.

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sonja0815
2 weeks ago

🙌 For now I hope youre going to have great day, and if nothing goes wrong on my end, I'll check on you on the weekend—just in case. 🙂

Radka
2 weeks ago
deus

Thank you so much, I really appreciate it. 🙂


I also hope that there might be some movement in the payouts by the weekend.


After the last few months, I'm now simply trying to stay as calm as possible and wait and see how the situation at OnlySpins develops.


I wish you a pleasant day as well.

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sonja0815
1 week ago

Hey there, I'm here to check as promised. 🙂

At least let me wish you a wonderful Sunday; we will talk as soon as possible. 🍀

Radka
1 week ago
deus

Hello,


Thank you so much for getting back to me as promised. 🙂


Unfortunately, there is still no news. The withdrawal requests to OnlySpins were submitted 8 days ago and are still being processed.


Support informed me that no verification of my account is currently required and that the finance department has already been notified about the payouts. Since then, I have been waiting for further processing.


I certainly hope that something will happen this week and I will keep you updated.


I also wish you a pleasant day and thank you very much for your support.

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Radka
1 week ago
deus

Quick update:


The first payout has now been successfully processed and has already arrived in my cryptocurrency wallet.


The payout has therefore worked in principle, and no additional verification documents or other documents have been requested so far.


Two more withdrawals are currently being processed. I will monitor whether these are also completed without any problems.


Based on the progress so far, I am cautiously optimistic and hope that the remaining payments will now also be completed.


Thank you again for your support and for checking in regularly.

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sonja0815
1 week ago

Aaaaaaaa!!! That's what I wanted to hear all the time! 👏👏👏

So, in general, the crypto transfer seems to do the trick, am I correct? In any case, I'm so glad there is finally something positive for you. Just to summarize for the community, did I understand correctly that this payout was made outside of FunID and was processed directly through the casino?

In my opinion, it says a lot, and it would be great to have it confirmed for the others.

I'll pop the champagne in your honor as soon as the amount is safely in your wallet! 😉

Well deserved; I must say that I admire your patience.

Melissaa
1 week ago

Hello there, maybe you can try withdrawing through crypto like the other person did. DId you read it maybe? if you want to discuss issues with FunID, you're in the right place.

Radka
1 week ago
deus

Thank you so much! 😄


Yes, so far it looks like the cryptocurrency payout worked without any problems. The first payout has already arrived successfully in my wallet.


And yes, you understood correctly: This withdrawal was not processed via FUNiD/PlayID. After my initial withdrawal there was canceled after 84 days, I used the funds on OnlySpins and requested a withdrawal directly through the casino via cryptocurrency. However, each deposit must be wagered once.


So far, no additional verification documents have been requested and the first payment has been successfully processed.


Two more payouts are still being processed. Once these are completed, I can of course give a final update.


And if the remaining payments also arrive, you've definitely earned that champagne. 😉🍾

Automatic translation:
sonja0815
1 week ago

Hi there!

So you actually did it! You have won over a nonworking system by getting back to the casino. Splendid! 👏👏

I just wish we had come to this idea much sooner, but hey, it does not matter much now. The more important part is that the casino is actually able to pay without getting the FunID involved and that's a big thing!

I'm waiting almost impatiently to see the rest of the money in your account... Hold that bottle! 🍀😁🤞🤞🤞

Radka
1 week ago
deus

Hello! 😄


Thank you so much, but I won't be completely finished until the last two payments have also arrived. 😉


In retrospect, it does indeed seem that the direct crypto payout via the casino was significantly simpler than the original method via FunID / PlayID.


Whether this was truly the decisive solution will only become clear once the remaining payments have also been processed. However, the first payment has already arrived successfully, which is naturally a great relief after the past few months.


So, for now, I'm trying to remain cautiously optimistic and keep the proverbial bottle closed for a few more days. 🍾😄


Once the remaining payments have arrived, we will of course provide the promised final update.

Automatic translation:
sonja0815
1 week ago

I'll be off work tomorrow noon until Tuesday, so maybe if we are lucky enough.... Well, don't let me spoil that for you! 🙂 "Cautiously optimistic" sounds just perfect. 👌

I will still wait with bated breath. 🍀🍀🍀

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