PlayID withdrawal problems (page 4)

I wonder how many players are facing the same but have not found this forum thread.

Are you perhaps in some chat groups or have you noticed people being in the same position yet discussing it elsewhere? I'm just curious about the situation, because it's quite an insane one.

I have since looked around on other platforms and described my request there.

There are some similar reports of delayed payouts or transactions remaining in "pending" status for longer periods, but it is difficult to get a complete picture as many cases are not publicly documented.

I also described my case on platforms like Trustpilot and Reddit to see if other affected individuals would come forward.

In connection with my Trustpilot review, I was also informed that it had been reported by the provider and was to be investigated, which makes the situation even more remarkable.

However, it is currently difficult to estimate how many users are actually affected, as many probably do not share such situations publicly.

I will continue to document the process and observe whether similar cases arise.

In addition to my previous message, I've noticed another point:

After submitting my withdrawal request, all previously available rewards and bonus offers were no longer displayed. Since then, I have not received any new bonus offers.

I cannot judge whether this is related to the outstanding payment, but I find it striking in this temporal context.

I wanted to add this information to present the process as completely as possible.

Well, those are both very handy updates. Regarding other communities, I believe some have focused specifically on this casino hub/e-wallet, and I find your efforts amazing.

The way I see it, another thing this app or e-wallet seems to fulfill is being sort of a promo app, providing all sorts of bonuses and promos for associated casinos in one place, is that so? What about those casinos themselves—are they still offering the same range of bonuses to you, or has the offer in PlayID changed? Taht could provide some clues about the range of things in motion.

Just a comparison, some operators offer more bonuses to losing players and fewer to players who are capable of withdrawing something on a regular basis. Which is quite funny considering that the actual problem is about approved but endlessly delayed payments.

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Yes, that matches my impression as well.

The app essentially functions as a central platform that connects multiple casinos. Deposits and withdrawals are processed via the PlayID/FUNiD wallet.

The bonus offers are also displayed centrally within the app and act as a kind of overview of various connected casinos.

However, what I noticed was:

After submitting the withdrawal request, all previously visible bonus offers were no longer displayed. Since then, I haven't received any new offers.

I can't say for sure whether the offers have changed directly in the individual casinos, as access is primarily via the app. However, the timing is striking to me.

Combined with the fact that the payment is still "pending" after 49 days, the overall picture seems unusual, to say the least.

I will continue to monitor and document the progress.

I see, so it is actually a real hub, including the offers and literally anything, including features around the casino. Now it makes more sense to me, thank you. I also recall players mentioning that they could pass casino verification, but somehow they failed to pass KYC in this app...

Well, I wish you the best in dealing with its support, of course.

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Thank you for your feedback.

Yes, that's exactly how the process appears to me. The combination of the central wallet, verification, and payout process makes it difficult to pinpoint exactly where the delay occurs.

My verification process has been fully completed, however the payout is still in "pending" status.

I will monitor the further course of events and document them accordingly.

Thank you for your support

Thank you for your interest and willingness to stay in touch even though the situation is not convenient.

No wonder the matter is so difficult to navigate; now that we know for sure, the more those features and services are tied together, the less a customer can actually resolve when things are complicated. And that's not convincing at all.

Thank you for your assessment.

That's exactly the impression I've come to have as well. Due to the close link between the wallet, verification, and the connected casinos, it's no longer clear to me where the delay actually originates.

My payout is still in "pending" status, even though all verifications have been completed.

I will continue to monitor and document the further course of events.

Thank you for the exchange and your support.

Not sure whether this is related, but based on the Trustpilot page, the company has:

"Replied to 94% of negative reviews

Typically takes over 1 month to reply"

I just thought that with quite a low score, such information could be useful in this thread. (For example, we have a few colleagues who daily monitor our trustpilot page to keep the issues in scope.) In my opinion it is another clue about how the support is efficient. 🙁

Thank you for the information.

This aligns with my previous experience. While responses are received, they are usually significantly delayed and lack concrete clarification of the content.

In my case, communication for weeks has consisted mainly of general feedback without any discernible progress on the payout itself.

The payout is still in "pending" status, even though all verifications have been completed.

I will continue to document the further course of events.

It seems we must wait for FunID support to come up with something. With the payouts paid, for example. I must say that I admire your patience very much.

I did a bit of digging and maybe involving the store's provider would be beneficial. The point is that this app, or hub or whatever it is, claims to be a wallet and transactional tool among other things, and, for example Gogle store could be interested in how it works in practice.

Maybe sending a report about something like the app presenting itself as a digital wallet for deposits and withdrawals linked to casinos. Withdrawal requests remain pending for 20+ days with no transparent explanation. Support provides only generic responses. Users are not clearly informed who is legally responsible for holding funds or processing payouts.

It was just a brainstorming session with AI about options, and I can't say whether it could help or not.

Thank you for your suggestion and additional considerations.

The idea of ​​including the app provider or the store is understandable, especially since it is a combination of wallet, transaction tool and casino hub.

From a user's perspective, it is not at all clear which department is ultimately responsible for processing the payments, especially when the process drags on for such a long time.

I will keep this approach in mind and initially continue to focus on direct clarification with support and documenting the process.

Thank you very much for your support and the exchange.

Of course, let's see what is going to happen. I have honestly run out of any other suggestions or tips. Uneasy situation for sure.

Did the support tell you anything worth showing, maybe? I know you mentioned repetitive and general responses, but I still hope for something quite useful from them.

Unfortunately no.

While support has now confirmed that the delay is unusual and unacceptable, citing technical problems, I have still not received any concrete information, a timeframe, or an actual solution.

My inquiry regarding a possible manual processing of the payment also went unanswered.

The current status remains unchanged: The payout is still in "pending" status, even though all verifications have been completed.

I will now wait for the deadline to expire and will document the further course of events accordingly.

Hmm.

A part of me would like to believe that the support has actually been honest with you; however, I still find it difficult to understand why there is no manual way to pay you and then resolve the matter without, let's say, your involvement.

It does sound more reasonable than sporadically sent automated apologies, e.g., I get it, yet the outcome is pretty much the same. 🙁

I see it similarly.

Although the communication now seems somewhat more concrete than at the beginning, the actual result remains unchanged.

For me, it is particularly difficult to understand why, after such a long time, an alternative solution, such as manual processing, is not possible for a payment that has already been approved.

The current status remains the same: After more than 55 days, the payment is still in "pending" status, with no discernible processing.

I will continue to document the further course of events.

And I will be here to see the money paid. 🙂 I know how silly this may sound, but in my opinion, there is no logical reason not to pay you, so I believe it is an extraordinary mix of technical difficulties and a (weird) lack of options. In any case, try to enjoy Sunday. I'll be back with you tomorrow.

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Thank you very much, I appreciate it.

Yes, that's exactly the impression I've gotten too – less a concrete problem, but rather an unusual combination of technical difficulties and a lack of alternatives in the process.

The current status remains unchanged; the payout is still "pending" after more than 55 days.

I will document the further course of events as before.

Thank you for the exchange and I also wish you a pleasant Sunday.

Anytime sonja0815.

Let's hope soon enough we will have more positive updates to discuss! 🤞🤞🤞