ForumComplaints DiscussionPlay Croco Withdrawal Issue

Play Croco Withdrawal Issue

2 years ago by timwilson919
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3110 views 4 replies |
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2 years ago

After going through the expected delay in documentation review I was eligible to withdraw winnings. After a few back and forth emails my withdrawal was declined due to an IP issue. The casino claims my IP was pinging from 4 different states and none of them my residence state. I don’t have any VPN masking software. The casino "graciously " returned the money to my account where I presumably can’t cash out in the future either.


Not sure there is much I can do at this point besides make others aware and suggest your play a different casino.

timwilson919
2 years ago

Hello, since this casino operates under no license at all it may be useless to ask you but I wonder: Have they provided you with any sort of proof?

If you feel like you could use some help, please feel free to submit a complaint here.

We may be able to investigate for you.

What do you think?

timwilson919
2 years ago

It doesn't matter what IP address you have if you were able to verify your account with the proof of address. I'm not surprised you already filed a complaint here.

2 years ago

The casino has paid me the winnings. Thanks for the support.

timwilson919
2 years ago

Hello,

glad to hear this. Would you mind updating your complaint as well?

You can do so here:

https://casino.guru/playcroco-casino-player-s-withdrawal-request-has-been

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