Paston won't let you withdraw money

Hello. On Friday I deposited in Pastón and I got a prize of 600 euros that I wanted to withdraw. They have suspended my account and they say that it is under investigation. Has anyone solved it? What should I do?

Hello, was your account already verified, please? It means that today it is one week since you have asked for your withdrawal, am I right? Just for your information,  we allow casinos 14 full days to proceed with the KYC and withdrawal. Have you contacted casino via live chat or email to be informed with more details regarding your situation? If not, I would do that first. In case you don't receive any information from them within next week, please inform us.