No payout at VulkanVegas

Hi there!!!!

I paid € 400 to VulkanVegas at the end of November. Earned € 7000 after a few seasons. Uploaded the requested documents to verify me. Everything seemed to be working. also received a positive KYC and account confirmation. But after I made my payment I got the message that the missing documents were missing. I then wrote to the suport and said there was no current account statement where the payment to VulkanVegas can be seen. I didn't hesitate and uploaded it. It was confirmed. But after trying again to have the money paid out to me, it was refused again. I also tried to get it paid out in 500 € steps because I thought the amount was probably too high but that also failed and it was rejected umpteen times.

I also took a picture of confirmation emails that my account was successfully verified.

Hi, I remember we already had a similar case with VulkanVegas here https://casino.guru/forum/casino-reviews-1/vulkan-vegas-declines-payout--caution-

So what's the current state? Have you contacted the casino and asked them if they still need any other documents from you?

Hi there

Yes several times.

And they didn't reply?

• I have sent my comment to the casino, no reply.eitel. what else can i do?

I have sent everything, how will my WINNING PAYOUT continue? Vain

When did you send it? They probably need some time to verify the documents before they process the withdrawal. It usually takes around 2 days before the casinos process it, but it can take even more time during holidays.

Do you still need documents from me? Visa card identity card

Address and address? Eitel

Documents from you? Why would I need documents from you? I see you have 2 approved complaints so if it's something regarding these complaints, then you need to reply directly in the complaints section. You can find links to your open complaints in your email.

Hello, I have the same problem. It's about €1,500 that has been requested for payment since December 19th and there is still no money to this day. Transaction ID 2c785e2e-32fe-42ad-9046-1dad02c6e209

Hello, is there something new with your withdrawal? New year, new chances, I hope.

It's great you know the transaction ID, though. I would use it to ask your bank regarding the payout status. Might get us some insight.

Hello, unfortunately nothing new so far. Happy New Year to everyone! Best regards