N1 casino scam? (page 5)

Sorry, but I do not fully understand here, how did you find out, that the deposits from your card were made at the Leons, as you say, if your bank statement shows some stores in Nigeria?🤔 I'm really lost here right now. Do you have an account at that casino, do you play there?

Could you sent an email to our complaint team, perhaps, just to make sure that your request was delivered? You can use this email, for that: complaints@casino.guru.

Please let us know any updates. Thank you.

Why were they made from my account at LEON CAZINO and the casino service claims that the deposits have been made to the company and the money has been played without giving me any proof of transactions while the bank account shows that the movements were made in a store in Nigeria

I also used these guys against N1 casino . They are fierce with casino withdrawal dispute settlements . They will get your money back for sure !

Don’t leave casink scammers unreported and undocumented . It doesn’t help the gambling industry. Report online casino cybercrime to ForexfraudteamAT/gmail/com after you’ve made a local police report . 

May I know why you pretend to be two people in this conversation?

amywithcare99, huh? Both accounts are immersively focused on suggesting "@h4xcreditsolutions".

It does not feel very honest to me. So, what are you up to, please? Care to elaborate?

I'm very close to banning all your accounts for breaching our rules👈.

Will you tell me how I can get in touch with N1 casino who seized 580 euros from my card and have not returned it?

Frankly, no one aside from the casino's staff can relate. 🙁

May I try a little catch-up, please? Correct me if I'm wrong:

The main concern is that the transaction was not handled by the casino, but refers to a recipient in Nigeria, right?

Under such circumstances, I think you might be interested in this thread:

merchant codes 👈

It's also about merchant codes, which are another side of such transactions. Don't hesitate to ask active players there, surely they will also be interested in your opinion.

Yes, this is exactly the case with me and Leon cazino has blocked any kind of communication, what should I do to get the refunds that have been made in stores in Nigeria?

You need to get in touch with them to explain the situation because the transactions from my Cards were made in shops while I made them in the casino and to put us in touch with the merchants to request a refund because I have been blocked every type of communication

Have you actually tried the customer support email? Should be stated on their website.

I have sent too many emails, they don't answer me and they have blocked all kinds of communication

I reckon only your bank can help you in this matter.🤷‍♀️

The only way to get in touch with the casino, is when you submit a complaint and our team will be able to help you out with this matter. So do I understand correctly now, that you have made those deposits at the casino? I do not recollect saying you this before. So where exactly is the problem, please? Try to explain that, because we are here going round and round. Have your deposits at this casino been lost, actually?

Do you know what was the reason for that, perhaps?

13 accounts have been made and deposits have been made from the same card and all the money from the deposits has been seized and not returned to me

In my opinion, other players usually try to get in touch with the recipients - in your case, the Nigerian store and then put them under some pressure to get the money back.

Please, browse the thread again, or ask these players directly. I really think they may have some ideas in mind.

To be fair and square, I'm not convinced a conventional complaint would help you here.

By the way, have you also tried to get in touch with Visa, please? As you now know, you've most likely fallen victim to false or incorrect merchant codes, so I still think Visa should have some procedures or suggestions for you.

Okay, the issue is now more clear. So please follow the steps I mentioned earlier.

We'll be here for the updates. 🙏

Just a week ago, he gave me a bonus of 30 free spins. I win 4 euros and with a little luck I made 391. I left 91 euros and withdrew 300. As a result, they canceled my withdrawal of 300 and the 91 I had in it. After from contacting the service I asked for an address and contact phone number. I am giving you the following screenshots. As you will see, they told me as an excuse that the bonus limit was exceeded. They have also set up a call center from Thessaloniki for bonuses and deposits. I really doubt the legitimacy. Great caution





Regarding the phone (basically the only company in Greece that doesn't have one):

From the information available to the Service, it appears that the possibility to

call the company from its website is currently unavailable. In addition, the

its call center is currently not accepting calls from players due to the non

of operation from 24.07.2023. However, it provides support from 24.07.2023 via email

and chat to players and visitors to its website.

Company's response to player/CEO to whom the issue was raised. The EEEP appeared inactive in the event and accepts it. It is possible that obtaining a license is not a prerequisite, or the EEEP policy turns a blind eye to such cases (so as not to lose customers from the state).

And yes, there is a telephone in Thessaloniki, where a recorded message about waiting on the line due to workload plays permanently. And which the company uses exclusively for advertising: personal communication about new offers...

As far as the cancellation of the amounts is concerned, it is very likely that you bet during the completion of its turnover, an amount of more than €5 in spin/s, which this particular company has in its terms.

If it does not concern the specific violation, it must present the specific violation of terms/terms in its response to an official complaint. But generally when it comes to bonuses companies have the upper hand to do as they see fit with the only consequence being a bad reputation.

From my experience through other requests and communication (beyond complaints to EEEP) this particular company is terrible at service/communication, full of vagueness and evasions.

As far as I can tell, she has managed to get a bad reputation in the EEEP for her unprofessionalism. And unfortunately the EEEP does not have the ability or the will to exert substantial pressure or investigate the incidents... especially for those concerning offers.