Madre does not investigate the facts

I had a dispute with betnflix and some other LCS limited bookies. I did make a claim to madre that they did not understand their own term. While waiting for decision of Madre to which I did appeal they said they do not investigate the facts just the procedure. In the decision I did see they did not choose my side. Betnflix now accused me of breaking another term i did not break: arbitrage betting. I did win big amount with betnflix, betsamigo en 21red. It was over 10 times the bonus. Winning this is not even possible with arbitrage betting. I did read about small claims court but I need to be a malta citizen or resident? I am not a resident or citizen of Malta. What can I do?

After looking into it I did see a could make a small court claim. But it is complicated. Anyone with experience here?

Hi, I saw that you had complaints filed against these casinos with us, but they were all related to sports betting, and since we don't deal with this area, they were rejcted. 

However, as far as some legal stuff is concerned, I can't help you with that, unfortunately, because I don't know how it works in your particular case. 

So it's probably best if you get an answer from some experienced players. I'll keep my fingers crossed that you'll be able to sort it out.