KYC verification of residency

I’m trying to see what’s the problem. Everything else was verified. Besides my proof of residency I’ve uploaded four different documents trying to get them verified. This is so frustrating. All I want is my money.

Please start with information about which casino you experienced this issue at.

Do you know the reason for the rejection, perhaps?

I hope that together we can crack this up, and you will soon be able to get verified.

Hi!

Have you been able to verify your account? If not, we are here for you.

Just let us know.

KYC document of the place of residence. I first sent a phone bill, it was not accepted. Then I sent a home insurance bill that is at my home address...not accepted. Also, the bank statement of the deposits I made to the casino was not accepted, but a bank statement showing all account transactions is required...starting from the purchase of milk and bread. The deposits were made with Zimbler. I think it is harassment and against the data protection law? (in the background there is a withdrawal request that was rejected due to the lack of the relevant documents)

I see I just wrote you back on this issue in the other thread. What casino is it in your case? I think that might be enough casino as proof of residency you provided but when they ask for specific things, it obviously has a reason. I don't think you can move on without that if you want to withdraw your money. 

Anyway, let's try to keep the conversation in one thread please.