Jokaroom VIP - withdrawal issue

Hey is anyone else having the same problem? I had cashed put 10000 on jokaroom vip. Have previously had no problems withdrawing from this casino. However this time, they have told me that they have put a hold on the withdrawal as they have found an issue with the game I won on so are awaiting feedback from the job game provider as there are apparently over 100 other customers who have tried to withdraw from this game. Its been 72 hours since I have requested this withdrawal. Any had a similar experience what will the outcome be? Like it isn't my fault if something was wrong with the game, I made a deposit, wagered through and fairly won the funds. I am a VIP member so have been a customer for ages and make a heap of deposits.

Hello there,

I'm sorry for your trouble, just be advised that the game provider investigation may take a while, even months. In general, it sorely depends on the game provider. I will not speculate about the result now, would be best to wait for the update from the casino. Such an investigation is quite normal in this situation.

Most casinos don't pay out winnings if bugs or technical glitches occur during the session, because the casino is not responsible. I guess you can find stated it somewhere in the terms and conditions.

I would definitely wait for the investigation to end and I wish you luck!🤞

Let us know how you faring.

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https://casino.guru/forum/casinos/wild-card-city-joka-room-casinos#post-13058