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HomeForumComplaints DiscussionHow do I file a complaint with a casino?

How do I file a complaint with a casino? (page 2)

5,976 views 26 replies |
1 year ago
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anastasiakalogeri2
1 year ago
seus

Hello,

I still haven't received my money yet🙁 they haven't sent any emails at all and customer service is no longer responding! I don't think I'll get any money at all.

Automatic translation:
muyopck
1 year ago
grus

One of the same things! I've made a withdrawal request since 6/2 and haven't received any response.

Since I made the withdrawal, I can't even send a message in live chat.

What are we going to do about this?! This is theft and illegal!! They can't steal people's money like this. Something needs to be done!!

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1 year ago
grus

Good evening again.

No, they haven't responded to me yet asking for identification documents.

Tell me we will manage to get my money. Please!!!

Automatic translation:
1 year ago

We'll need to wait and see. Unfortunately, I am not able to answer this question.

1 year ago
seus

Hello,


It's been two weeks since the win and I still haven't received the money or any email from mrvegas🙁 what should I do now, should I report it to the police or someone else?

my dear

Automatic translation:
muyopck
1 year ago

Personally, I would wait to see how it develops further. If we can't help you then I would contact the licensing authority. But what will be needed in this case is patience.

1 week ago
nous

I have won 2000kr on Winairlines since January and they say the money has been sent but nothing has arrived in the account. I write to them and they reply again and again the money is on its way. I checked the website of the casino where the large payout was stopped by their payment terminal. What can I do? Besim

Automatic translation:
bessim
1 week ago

Greetings, I would start by saying that I would like to see the casino's URL address.

You have been waiting for almost a month or more, which is quite a long time, so I would not hesitate to lodge a complaint with us if the issue has not been resolved and the casino keeps repeating the same thing. Why were large withdrawals stopped?

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