Gambiva Casino experiences (page 7)

Avoid Gambiva at all cost. I opened an account and after 2 deposits of £20 I received a £5 bonus which I won £150 after requesting a withdrawal I immediately received an email from them telling me my withdrawal was under review and that they required certain documents to verify my account. I sent those documents and received a further email telling me my withdrawal would be reviewed and they would get back to me within 48 hours. After waiting 4 days I spoke to someone on the live chat who asked me to verify my email and my phone number which I did there and then. I then waited another 3 days before contacting them again on the live chat to be told my documents could not be verified due the corners ( which contained no information ) were not showing. I challenged the agent about this and further in the conversation he let it slip that the KYC team had not yet looked at them. I asked him how he knew the reason I hadn’t been paid out was to do with " the missing corners " at which point he began backtracking claiming he done sports betting and " guessed " that this was the cause of the problem and that I should wait until the KYC team got emailed me. I then pointed out to him that despite being asked to wait 48 hours I had already waited 7 days and that during that time had received automated replies only said KYC team, his response " they are very busy just now " I pointed out to him that it had taken around 2 minutes to access and review my documents and it doesn’t take anytime at all to reply to an email. At this point he became rather patronising so I informed him I would be cancelling the withdrawal request cancelling and closing my account. I then had to rejoin the live chat to request advice on how to close the account. I spoke to someone claiming to be called Alexia who gave me an email address for the support team advising me to request closure through them, when I asked how long after I emailed them it would take for a reply due the fact every email I had previously sent to the KYC team and the support team had so far been met with silence. I was assured it would be dealt with first thing in the morning when the support team arrived for work. I the proceeded with cancelling my withdrawal request and low and behold after the £150 was back in my account I received an emailed from this same person Alexia letting me know the account was now closed despot the fact 5 minutes earlier she told me she couldn’t close the account and I would have to wait until the morning for it to close. I believe there is no separate KYC or support team and that this crooked operation is run by 3 or 4 people and their sole objective is to gather as much money as they can through deposits then go to extreme length to avoid paying out winnings. Fortunately in my case I had only made 2 minor deposits of £20 unlike some other less fortunate people who have been scammed out of far more. I can only say the slimy cretins are utterly shameful and shameless and should not be entertained in anyway whatsoever.

I have also had negative experiences with this casino.

I suspect that they only pay out if the payout amount is lower than the total deposits made so far.

After registering, I deposited approximately €5000 and made some occasional winnings.

After requesting and receiving my first two payouts of €1000 each, I made a large profit of €12,000.

Since the payout limit is €1000/day, I requested 5 payouts of €1000 each.

From that point on, everything became very strange, as my VIP status was inexplicably removed the next day, and my withdrawals were displayed as "processing" for more than a week. The live chat just kept putting me off, and my emails went unanswered.

After more than two weeks, I received an email stating that my account had been closed due to violations of the terms and conditions. Which terms and conditions I was alleged to have violated were not specified.

I was told I would receive a refund of the money I had already deposited within 14 days.

Has anyone had the experience of actually receiving back the money they deposited after closing their account?

This casino looks suspiciously like a scam to me.

I have yet to read a positive review that actually sounded genuine.

Horrible scamming sight happy to take your money but wont pay out for owed 11000 pound anyone know if theres anything you can do !

Absolute scam, happy to take your money but wont return do not use. Owed 11.000 of them anyone know if you can do about it ?

This doesn't sound good at all, especially if the casino did not explain what exactly you have violated according to them.

May I ask how much you were able to withdraw from your winnings, please?

If you wish for our complaint to look at your case. Just file a complaint here, explain the situation well, and hopefully we will be able to get in touch with the casino.

Could you explain what happened exactly, please?

You also can submit a complaint here if there is something our complaint team could try to help with, of course.

Hi Romi,

After I had already deposited approximately €4000, I received a total of €2000 in two payouts.

When I then made a large profit and wanted to withdraw a total of €5000, my withdrawals were no longer processed, my VIP status was removed, and my emails were ignored.

Just the same as everyone has been saying on here won the money and haven’t to heard anything apart from them saying I need to send some proof of id, address and my bank card details

Hi there. I'm new to this and have obviously been caught in the same Gambiva scam. Waiting on withdrawal for about a week then it got cancelled due to anti money laundering reasons. They said I needed to wager a further £36. I did this then done withdrawal again. £960 been under review now for over a week again. There was live chat at one point but it must have blocked me. Their support replies every about 2 days with generic reply saying taking longer than usual. Has anyone actually got money out of this casino yet?

About the VIP status: it really can be removed because if a player doesn't deposit anymore, the status goes down. It is actually how it works in most casinos.

The thing is that they should explain the situation because it must be really nerve-wracking not to know what is happening. Right?

That is why I believe that you should file a complaint so we can investigate everything well, if possible, of course.

I see. We need to find out what is going on then. This can be done only through the complaint, though, so please think about it.

Have you ever withdrawn from there before?

May I ask if your account is already fully verified, please? Have they asked for any documents from you?

Yeah account fully verified..it took them about 4 days to confirm verification. The problem started when I went to withdraw. There was a live chat but it's no longer there. It's just generic responses from their support team about delays in withdrawal due to loads of people winning and to wait further. But I genuinely don't think they pay out winnings.

Just a follow up reply. After days of waiting I have just received an email saying my withdrawal has again been declined. My login now also doesn't work so I can't even sign in to see why. This is literally the biggest scam casino I've ever seen. This is actually disgusting. Is there anything at all I can do now from this point?

Gambiva is licensed by the Anjouan Gaming Authority. You might want to check if these can help you.

https://www.anjouangaminglicense.com/?utm_source=google_ads&utm_campaign=20666729403&AgId=153957647679&utm_term=anjouan%20gaming%20licen%D1%81e&gad_source=1

Thanks. I'll give this a try. I honestly can't believe how corrupt this casino is. Takes deposit instantly but rejects withdrawal then closes account for no reason. I'm actually worried now I sent them my documents for verification. Who knows what they actually do with them.

I just got the exact same thing myself. Withdrawal declined and my account blocked. Did you try anything from a follow up?

I literally just got the exact same email there. Account closed for breaching terms and conditions. They didn't specify which I breached. I assume winning from them is what breaches their terms and conditions. 960 euro is what I was trying to withdraw from them. How they can get away with this is absolutely insane. Please at least try to warn other people before they lose hundreds or thousands of their money.

That is exactly what we try to do here, to inform and warn people.

Please submit a complaint here so our team can intervene in your case as well.