Gambiva Casino experiences (page 6)

Hi Jaro.

I requested the withdrawal 23 DEC and recieved the confirmation email and the payout 02 JAN.

I can't find that thread, Jaro, sorry. Is there anything I can do to report this or get my money back?

Thank you for sharing that. I'm glad you hadn't had to wait longer!

Well, you posted in the thread called "Do you know a casino that isn't reviewed on Casino Guru?" since now we know the casino is in the system and are all here in the same thread, I suggest you do not worry about that and keep posting in this thread about Gambiva casino instead.

More important, however, is your casino issue. I'll submit the basics:

"They are straight up scammers, they voided my withdrawal saying I used a bonus (which I never did or accepted while depositing). What can I do?"

"They told me they would look into it, but in the end, nothing happened. They took my money, claiming I had used a bonus, which is false because I declined any bonuses when I deposited and only played with my own money. I feel scammed and would like to do something about it."

Well actually, you can complain. Are you familiar with that?

https://casino.guru/guide/complaint-resolution-instructions 👈

In my opinion, this is a reasonable call whenever the casino refuses to clarify things for you.

They are straight up scammers, they voided my withdrawal saying I used a bonus (which I never did or accepted while depositing). What can I do?

Hello, could you please tell me which casino you are referring to?

Based on your description and your email, you played with a bonus, but you say that you did not play with a bonus, only with real money. Is that correct?

Did you tell the casino this, and if so, what was their response? 

They told me they would look into it, but in the end, nothing happened. They took my money, claiming I had used a bonus, which is false because I declined any bonuses when I deposited and only played with my own money. I feel scammed and would like to do something about it.

I'm referring to Gambiva Casino.

Gambiva.com is Fraud.....Scammers, how to get them convicted?

looking up for laws where the casino is established could help?

The only thing that could help in my opinion is the following steps and these should be applied to all scam casinos.

Starting point 1 unpaid player withdrawal.

1. Game providers do not rent games to scam casinos

2. Payment intermediaries terminate the agreement and money transfers.

Supervision and enforcement rights for Casinoguru.

I feel you. In my case it wasn’t even about bonuses, my withdrawal’s been delayed for weeks with no clear explanation just 'under review'. Support just keeps looping. 

Tbh, i'm already considering switching sites. A lot of people in my Discord keep mentioning cashy, no wagering and supposedly instant cashouts, so I might try that instead.

Hello, you may try to present the situation to our mediators; if there is away to support your point of view, the mediators will do that.

Are you familiar with the complaint feature? The best part is that it is free of charge, so even if the outcome is not positive—though it is fair to say that the outcome depends on many factors— it won't cost you a cent.

Details and instructions are here 👈

Once ready, the form is here 👈

Ask me if you want to know more.

I just want to add that players who have been facing problems with any casino, and the situation is no older than 6 months, are welcome to complain officially with Casino Guru. If there is a way to investigate and help you, we will do it.

It may seem odd, but your complaints help us adjust the casinos' scores, which is part of our Safety Index.

Read more details in "How We Resolve Casino Complaints and Why"

The complaint form is available here 👈

They're rats. Gambiva doesn't pay, they don't answer emails, and these guru people supposedly want to help, but nothing.

Hello, based on what I can see, you did not respond to the complaint, even though you were asked to do so several times, so we were unable to help you. My question is, why did you not reply?

Also, why does the casino not want to pay you? 

They just say it's on hold, wait, wait

Hello after reading through this thread has anyone actually received there withdrawal other than icon?

My situation is i deposited €100 with a welcome bonus of €200 had to wager this x20 so in total €6000 to wager with a max ×10 withdrawal amount to the bonus received so completed wagering and have made x2 €1000 withdrawals to my skrill which are currently under review.

I have received emails from support to say that kyc takes up to 48 hours and my withdrawal will then be processed.

Il keep you all updated if i actually receive anything but judging from this thread its highly unlikely.

If I may offer some advice, it would have been better to clarify that in the complaint rather than letting it be closed. In any case, wish you a quick withdrawal.

Good day to you,

I'm personally a bit confused by this casino, and I still hope the withdrawals have been just delayed, but its Safety Index has dropped a bit, which is not convincing.

Keep us posted, please. Just in case you would need to complain like the others.