Gambiva Casino experiences (page 4)

That is great news. Thank you for sharing.

Do you think you will continue playing there now?

Requested it on 5th of December and have been persistently chasing support & complaint email addresses everyday since.

Hey Romi,

No I think I will be leaving them alone now going forward due to this experience.

It is completely understandable, of course.

I hope we'll hear from you with some more positive experiences next time.

Well, it seems we've been scammed. They're not responding to any emails. I have a pending withdrawal and there's no answer.

These types of casinos should be reported and investigated. How is it possible that they treat people like this? You go in to play thinking they're legal and all, and when you go to make withdrawals they don't answer or anything. We're scammed, man.

When exactly did you request your withdrawal, please, and is your account already verified there?

Our complaint team could try to intervene in your case if you wish.

They should intervene given the number of complaints this site has. I sent all the required documentation and received not a single response, not even a notification. They should intervene and warn users not to invest their money here, because no matter how much they win, they may never see their withdrawals. This casino seems like a scam.

If they really want to help, they should contact this casino to find out why they aren't answering messages and at least get our deposits back, since they refuse to pay out winnings. This should be considered a scam. I thought this guru was there to help, but it seems they're also on the side of these fraudulent casinos. Seeing so many bad complaints about this, they ask for 15 days to pass before supposedly intervening. You really don't know who to turn to anymore.

What about you try not to accuse us and file a complaint? Because I don't see any from your side to this casino, actually. 🤷‍♀️

We are able to intervene only through a complaint, and yes, we give casinos 14 days to proceed with the withdrawals because before this timeframe we are unable to intervene, not because we don't want to help, but because it is in our guidelines and we deal with every case this way.

So, if you'd like our complaint team to try and help, please submit a complaint first. Then hopefully we'll be able to get in touch with this casino.

This casino isn't listed here on Guru to file a complaint. You see there are many complaints about this casino, so why don't you contact them to see what they say, since they don't answer any emails? This casino is called Gambiva. They don't answer any emails. Help!!!

Have you had any luck with getting your withdrawal? I sent my documents last Friday and I haven’t had anything back yet. I have a large balance and starting to worry it’s not going to be withdrawable 😣

Hi Megan,

I recieved my withdrawal 13 days after my initial request. I had a email chain with the complaint/support/KYC team as they where incredibly poor with updates so I thought I would persistently email all three.

I recieved the KYC update a week after documents where sent.

Hope this helps!

thank you for the reply! That makes me feel better 😀 I have been doing the same with the 3 emails haha. Atleast I know they do actually pay out! I’ll be patient 😬

I'm out of here. Unfortunately, no one here is helping. Gambiva is definitely a scam.

Feel free to submit your complaint to any of the casinos on the list and explain to our complaint team that you are actually submitting it to Gambiva. We'll fix everything accordingly.

I’m waiting for a €5000 withdrawals. I have just received an email from them asking for something different with my name and address on. Which I’ve sent. I’m not holding my breath!

Same here! 4000 withdrawal. No contact no money!

If you encounter issues with this casino, we encourage you to file a complaint.

We provide casinos 14 full days to any casino to fix their problems and pay out the players, but longer delays should be investigated and we are here to do so.

https://casino.guru/complaints/create

Please do not hesitate.

Thank you.

Yes I have about £5000 too! It seems a bit suspicious with such large winnings! I’ll keep my fingers crossed for us!