Gambiva Casino experiences (page 3)

Hi, I still haven't heard anything about my KYC being approved and my withdrawal is still under review. It's been 6 days now. I don't know what else I can do.

Thank you

Well, this isn't easy and I understand that. However, there is not much to do at this moment. If you have tried all the official contacts and the casino remains unresponsive, I guess the complaint will be a good call; however, it is too early for my colleague to step in. 🙁

Let's hope this is not the end of all hopes.

Felopo80, you should also file a complaint with the guru about gambiva. I did it myself today.

Could you tell me what I have to do?

Latest news from my struggle: the account got fully verified yesterday. So let’s see what Will happend with the withdrawal.

Did they reply to your KYC email or does your verified account appear on the casino's website?

Thank you

Update Response Gambiva Casino

Dear Daniele,

Thank you for contacting us.

I am truly sorry for the delay in your current outstanding payment.

Please note that due to the large number of players winning, the finance team has received a high volume of requests and will review all requests in the order they are submitted.

We are trying to check everything as quickly as possible.

In the meantime, we thank you for your patience.

Best regards,

Gambiva Support Team

You have actually two options for what you can do:

Or you wait a bit more to see what will happen without filing a complaint.

Or you can file a complaint now, but you will need to wait until the 14-day time period from the request passes, because our complaint team is unable to intervene earlier.

It is up to you, actually.

Let us know how it goes, please.

I hope it will be all resolved soon.

Hi Romi and all. Nothing new. Account fully verified - they emailed me that information. No news regarding withdrawal.

I have received 3 emails from the casino, "Due to the large number of withdrawals, processing is congested. Withdrawals are processed in the order they are received". There are unpaid withdrawals here that were made as early as November.

News about the withdrawal. The casino rejected the withdrawals and blocked the login to the gaming account. No reason was given for the rejection and the reason for the account closure was also not given.

That's really crazy... just blocking everything for no reason. It'll probably happen to me soon too. Was your account blocked today?

Yes, today the account was blocked. I received an email saying "withdrawal declined". This casino strongly smells of Fraud!

Hi Koppari,

sorry to hear that the update today is not a positive one! I have had similar emails with even a suggestion that my withdrawal would be paid by Friday (but no doubt my account will also be closed soon and withdrawal rejected!).

Trustpilot has similar stories of 12 days of waiting then account closed so i can only think we won’t be receiving any of our winnings. Horrible that they can operate like this.

So far I've been waiting for a payout from Gambiva.com for 15 days. I'm assuming this is a scam.

I believe that you should file a complaint here now. Even though the casino is not published on our website yet, you are able to submit your complaint.

I'm unsure about if they'll be willing to communicate with us, but we can try, right?

Yes, of course we should do that.

Hi All,

Update from me - I got paid my withdrawal yesterday (104 eur). Today would’ve marked 14 days since my withdrawal request.

Apparently it was approved on Wednesday and sent yesterday which was recieved a few hours later.

Wanted to post the resolution to my experience with this site as it looks like the do pay out but just with massive delays.

When did you request the payout? I requested it on December 4th and haven't received anything yet.