Fat pirate casino

On the 5th of November I was playing a game on the fat pirate site and won the bonus round I proceeded to select certain balls like I was asked 2 I turned over 2 red 2 purple 2 blue and 1 green on selecting my next ball the game never revealed the colour but just crashed giving me an error

i have spent the best part of a week on live chat without a answer as to what happened i went on again to the site on Friday morning only to find the game was not even there anymore and I have still had no explanation or answer

I apologize, of course, but what did you expect from a casino with the name - Fat pirate?

The honesty to pay what they owe would seem quite obvious that I hit 1 of the bigger jackpots or what other reason would they have to take the game off the site

hi there!

It almost sounds like the support is not well aware of the problem, and based on the fact you could not locate the game later, it could be something related to the game provider.

I imagine it must have been frustrating. If I were the casino support worker, I would do my best to find decent compensation for you., just to ease your negative experience.

Truth to be said, many casinos include in the terms that in case of technical bug, the winnings are not valid. Yet, it is always preferable to explain the circumstances fairly to the player and, for instance, compensate for the lost bet.

Could you tell me what you have been told this far by the casino workers?

I suppose the other player did not find it funny, but I had the same reaction when I saw someone else earlier griping about "Gangsta" Casino. I wanted to say I like your sense of humour. 🙂

I’ve been told many things clear the cache try a diff device the department that deals with this has been made aware and will contact u by email then I was told there was a problem with certain games and mine was 1 of them to log on in 2 hours and try again but that was a waste of time and and finally u will receive an email with any updates this has been ongoing since the 5/11/24

I also have all the chat logs the email from support and the screenshot of the error and the screenshot of the time game I was playing stake and Id number

To be perfectly honest, we give players the same advice whenever they run into issues that we can not find or replicate. 🙁 The number of oddities brought on by temporary browser files or cookies continues to astound me.

Anyway, as I mentioned, I would try my best to make that out for the player because I completely understand that it is not a cool experience. At least refunding the bet would be, in my opinion, in order. Instead of just sticking with the standard "finding the technical solution," which the casino must, in my opinion, find anyhow, it would make more sense to invest money to demonstrate to the player that his problem is significant and that his experience is my top priority.