Delayed withdrawal and lack of communication from Casinostugan

Hi Casino Guru,

I am writing to you with a question about a delayed withdrawal from Casinostugan. For a sum of SEK 10,411 at Casinostugan and requested the withdrawal on April 27. Although it has been over five days since I requested the withdrawal, I have yet to receive any confirmation or update from Casinostugan.

I have tried to communicate with Casinostugan's customer service, but they have not been able to give me any clear information about why the withdrawal was delayed or when I can expect to receive it. Although I have asked for an update, I have not received an answer that gives me clarity on the situation.

I understand that withdrawals can take some time, but the lack of communication and information from Casinostugan's side is concerning. As a player, I expect to be kept informed of my transactions and to be told why there are delays.

I hope that you at Casino Guru can help me clarify this situation and that you can assist in contacting Casinostugan to solve the problem. I would appreciate any help I can get to ensure that my withdrawal is processed correctly and that I receive my winnings without undue delay.

Thank you for your attention and I look forward to hearing from you regarding this matter.

Hello, I see you have a problem with your withdrawal, which has been going on for a few days and the casino hasn't given you any clear reason why this is the case, which is a pity, because it would certainly be useful. 

Anyway, have you verified your account here successfully ? It is also important to say that we are giving the casinos 14 days to resolve this process and if they don't, then we will try to contact the casino. 

I will also ask you if you played with any bonus or not ?

However, we will see what happens and if things get moving or if the casino will not respond. 

I wish you to get this resolved as soon as possible. 

Hello,

Thank you for your message and for taking the time to deal with my matter.

I have actually been contacted by Casino Guru's complaints department and have been informed that I should wait 14 days before filing a complaint. Therefore, I intend to wait further until that time has passed before taking any further action. If I still have not received a response from Casinostugan after that period, I will contact you again for further assistance.

Regarding your question about account verification, I have actually tried to communicate with Casinostugan's customer service and have asked if they need any kind of verification from my end. However, they informed me that no verification was required at this time.

To answer your second question, no, I have not played with any bonuses during my time at Casinostugan.

I really appreciate your quick response and help in this matter. It is very valuable for me to receive support and guidance in this process.

Thanks again for everything.

You're welcome, we try to help every player in his situation if we can. 

Also thank you for answering my questions and as far as verification is concerned, it is not always necessary for casinos. Most of the time it is on the first withdrawal but it is not always the rule. 

Anyway, they could definitely use a reason why you haven't received the money yet, but since you don't have anything, we'll just have to be patient and wait and see how things develop. 

Of course, you can notify me and the complaint team of any changes. 

I'll keep my fingers crossed that it gets sorted out and you get your money. 

Good luck. ☘️