Complaint against Spinaway

I had bought some free spins on Big Bass Splash , I was doing very well on a $1 bet , up to the X 3 level and the game shut down , apparently it was the gaming company was doing some maintenance. So several hours letter I checked and my game was started where it left off , I won a total of $1565.00 . But it did not credit my account. Spinway the casino could not find a record of my betting on that , so after hours of back and forth E mails they finally acknowledge my win . They said they would have to check with the gaming provider to verify, I told them I won fair and square now I want my money. They keep saying waiting to hear back , it’s been 3 days now , What’s up with that ? They should pay me as I won on there web site and collect from there game provider. It’s not right

Hello,

I can imagine how you must feel.

On the other hand, it's normal that the game provider is asked to investigate such cases. It may take up to several weeks or more, so please be patient. The moment the game provider provides the decision, the casino should update you with the result - whether the winning was legit.

I would wait for the result.

Good luck and keep us posted, please.

Yes .this site is like fraud sites.i deposited 40 dollars from my business bank account after 2 minuts i withraw exactly 40 dollars because I didn't know that I can't deposit from my business bank account.they blocked my account in spinaway so I told them why you keep my money if you want block my account it is ok but you can't keep my money please get back my money but they told me we don't wanna give back your money.

Hello, what is the reason you can't deposit from that card? Did the casino tell you that or someone else? Did you get any answer as to why they took your money?