Casino wins 777, my withdrawal didn't arrive

I don't get the withdrawal

Could you be more specific, please, and tell us more?

Which casino did you play at? When did you request the withdrawal? Is your account verified?

Just something we can learn more about all this and hopefully help.

The gana777 casino doesn't want to pay me. They just send me an email saying that my money has already been deposited and I haven't received anything. Two days have passed and it has been returned to me. I did it again and nothing. Aside from that, a failed credit card deposit appears, but I didn't do anything.

These are the same screenshots

So, the full amount was returned to your casino account. Right?

May I ask if your account is fully verified there? Is this your first withdrawal attempt?

If it is the first time I withdraw and my account is already verified and I returned Aser now two withdrawals and none were successful. My account only received two emails from the casino saying that my withdrawal was successful but nothing about the money.

Here are the emails