HomeForumComplaints DiscussionCasino Guru - Lack of transparency

Casino Guru - Lack of transparency

3 months ago by itscodyfox
|
992 views 1 reply |
|
3 months ago

I am writing to formally address my complaint regarding the issues experienced with DestinyX Casino, as detailed in the following link: https://casinoguru-en.com/destinyx-casino-player-s-account-was-banned--winnings


The situation has been ongoing for two months, involving a prolonged back-and-forth that has led to significant time lost. Despite my efforts to provide clear evidence in support of my claims, the casino has not shared its evidence transparently, raising concerns about the potential for evidence modification.


Furthermore, after two months of investigation, the case was closed without any comments or explanations. This lack of transparency and the abrupt closure of the case has led me to question whether there might be something being concealed.


I am seeking a thorough review and clarification on this matter. Your assistance in addressing these concerns would be greatly appreciated.


Thank you for your attention to this issue.

itscodyfox
3 months ago

I can see that our team had to reject your complaint due to the evidence provided by the casino. We couldn't be of any more help as the casino's claims were valid.

Peter suggested you contact the licensing authority in case you disagree with the result. May I ask if you have done so, perhaps?

Join the community

You must be logged in to add a post.

Sign up
flash-message-news
Don’t miss any news from the gambling industry
Trustpilot_flash_alt
What’s your opinion on Casino Guru? Share your feedback
christmas_push_alt
Share your winnings from Pragmatic Play slots — we’re giving away prizes worth $3,000!
Follow us on social media – Daily posts, no deposit bonuses, new slots, and more
Subscribe to our newsletter for newest no deposit bonuses, new slots, and other news