Hi,
Unfortunately, you have lost your winnings and in such a case it is no longer in our power to get the money back for you.
I would like to ask you if there was any possibility to close your account temporarily in the casino to avoid a similar situation. That is, if the withdrawal is not resolved, you could prevent it in the future if a similar situation arises.
Free professional educational courses for online casino employees aimed at industry best practices, improving player experience, and fair approach to gambling.
An initiative we launched with the goal to create a global self-exclusion system, which will allow vulnerable players to block their access to all online gambling opportunities.
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