ForumComplaints DiscussionBreaking Terms and conditions

Breaking Terms and conditions

2 years ago by denedub
|
3016 views 9 replies |
|
2 years ago

I had a withdrawal denied cause i was told i placed a $34 bet on a game that's physically impossible to place.. even the game history doesn't show the bet . anyone ever had a dispute upheld with a withdrawal due to tech error

denedub
2 years ago

Hello,

I'm sure there were cases where players reported some technical issues which eventually led to some rules breaking.

Would you be more specific about what has happened and which casino is involved, please?

If you even got your gaming history I'd say it is worth the complaint.

Feel free to submit your complaint here:

https://casino.guru/complaints/create

2 years ago

i have already made a complaint, the $34 bet is showing on there side but not on the game provider history Allspinswin

denedub
2 years ago

It would be interesting to see if this casino even cares for the complaint, I'd say.

Its reputation is pretty bad so I hope they will communicate with us.

For how long have you been playing there I wonder?

Have you ever managed to withdraw any amount successfully, please?


2 years ago

I have actually won on their sister casinos and withdrew , i probably have just been a while with that one

denedub
2 years ago

I see.

Would you mind answering Petronella concerning your complaint, please?

I'm also eager to know whether you purchased any "free spins" or some other bonus feature that can be bought in-game.

2 years ago

The game Colossal Vikings you can play the following bets 20c, 40c, 60c, $1 , $2 , $4, $6, $10 , $20 then it goes to $40 .. there's no $30 option to play .. you cant buy features either. there is obviously something going wrong here or they are rigging their games . I wonder if i took this to booming , the provider

denedub
2 years ago

I see.

I'm also eager to see what we are going to receive from the casino as evidence.

they should definitely consult gaming history with the game provider and then provide our complaint team with this.

2 years ago

I agree they so far have only provided it from their side and not from the provider

denedub
2 years ago

The first step is communication with the casino.

Let's see if we manage to engage them in cooperation.

Join the community

You must be logged in to add a post.

Sign up
flash-message-news
Don’t miss any news from the gambling industry
SGW_new_push_alt
It’s Safer Gambling Week! Play a quick card game to test your gambling style.
Trustpilot_flash_alt
What’s your opinion on Casino Guru? Share your feedback
Follow us on social media – Daily posts, no deposit bonuses, new slots, and more
Subscribe to our newsletter for newest no deposit bonuses, new slots, and other news