Hello
I have never had.
It takes a few days until Bitkingz can make me the first week payout 7500.00. They "routinely" go to the provider (probably Pragmatic play) to have my game checked, where I won 25,000.00 on March 1st
Question in general: is this customary? And if so, how long does that take?
There ke , Roger
Hello,
You won a big amount of money and the casino wants to be sure that everything was legit, I'd say.
I'd take it as an additional part of KYC at this point.
Daniel answered a similar question recently here on the forum.
He wrote: "It's quite complicated with the game providers. The casino usually sends them the case they need to investigate and then they wait for the provider's confirmation.
You can wait for a few weeks, I'd say the minimum is 2 weeks I'm afraid."
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