Bdmbet does not allow withdrawals

I tried to withdraw €280 for the first time

after 2 days the email arrived saying withdrawal canceled and the money was credited back, I tried again on May 31st, on the history it appears paid but they didn't arrive, I send an email, they reply that the withdrawals on the 31st were cancelled. What can I do ?

The casino is Bdmbet

The casino has a high spam score. Doesn't seem trustworthy. Better try reaching out their customer support.

Hi, I see you have already registered a complaint, so this is your next step where our team will try to help you. 

However, when you are withdrawing here for the first time, do you have a verified account ? Did the casino tell you why the withdrawal was canceled and the money was returned, but the history shows it differently ? It would be best to know the reason. 

Did you play with any bonus ? 

Let me know and hopefully we will be able to resolve your situation with you. 

my casino nickname is Loss66888705

I have been verified bdm bet from history results Paid but it is not the money was not credited back to me. They said the withdrawals on the 31st were canceled and that was it

Well, I see that nothing has moved and the casino is not trying to help you in any way. 

However, I saw that Kristina wrote you back and she has some questions about the complaint so it would be good to write her back. 

Just click on this link and reply. ⬅️

Besides, I was wondering if you have tried to contact the payment provider where the money is supposed to come to you, whether they see any transaction or not. Maybe you would have gotten some response. 

Would you try that ? 

Good evening, I see that this casino is a scam, I made a deposit of €20 more than 5 days ago, the balance has not entered the account and I am looking for my balance so far nothing. People don't even give answers

Try to check with your payment provider, the fault could be on their side as well.🤷‍♀️ Which payment method did you use, if I may ask? Let us know if you have any news, please.

I paid for the service, as I always did at other betting houses, they sent me an email yesterday that I have to wait another 5 working days. I made the service payment on the 11th and so far I haven't seen any money or anything. Nobody can explain to me what happened. I go to chat several times to talk to them, the answer is always the same and they say I have to wait for them to say something.

Hello. Despite your expectations, I think Romi had a good idea when she suggested asking your payment provider. At least you would know there was or is no issue on your side. I have to say it's quite a delay, so obviously lack of explanation is not pretty helpful. Yet perhaps, the casino support is helpless too, waiting for their partner to come up with something solid. I hope it won't last much longer. 🤞🤞

In any case, let us know ho you're faring, please.

I won 800 dollars by placing bets and now I am stuggling to get the money from them .

I provided 2 sets of documents in 2 days.

To not be tempet to cancel the withdrawal I ve told them to exclude me for addiction and send all the funds.

Attached some photos

When you say that you placed some bets, do you mean sports bets, please?

When exactly did you request the withdrawal, and have you provided all the requested documents already?

So, now your account is blocked due to the gambling addiction, and you wait for your winnings to be sent. Right?

I hope that it will be processed soon and will wait to see that everything goes well.

Placed some sport bets and provided them bank statement and transaction recipts.

This morning I ve messaged them on live chat support and the agent said that the docs were not event added to the case, I had to upload them for the 6th time in the chat and he said that now are added and I should get an answer today but I doubt that

That's really inconvenient and overly sounds like a very stressful situation, but at least the operator confirmed that the documents were added, which is always a necessary step and in many cases is also required for fulfilling the self-exclusion request.

I would assume you are now about to be verified; would you let us both know how it went, please?

Update:

So, hopefully, they really keep what they say. Right? 🤞

I hope that all will be ok

This looks good. What do you say?

Keep us informed, and hopefully soon the money will be in your account.

9 of April - I did not receive my withdrawal yet.

Tomorrow should be last day