ATEFIA CASINO ANALYSIS PROBLEM (page 3)

Hi. Since you’re also waiting for verification and I can see that it’s been four days, I don’t have any additional information at the moment.

I’m just a forum admin, so I mainly communicate with players about these kinds of issues and act as a first point of contact for players here. I also often share my own experiences with different casinos and discuss them with other players.

Anyway, I think four days is still within a reasonable timeframe, and you’re basically in a similar situation to the player who posted before you, although they’re already a little further along in the process. At least you may be able to help each other if you run into any problems. For example, if the other player manages to complete their verification, they might be able to share what caused the issue in their case.

Of course, if anything happens and the casino doesn’t provide you with any information or the process takes too long, I’d recommend contacting them directly and asking for an update. They should be able to give you the most accurate information about your specific situation.

What is more, we give casinos 14 days to complete the verification process. If they fail to do so and you’re getting close to that timeframe, feel free to update me, and we’ll try to assist you if necessary.

Hopefully, it won’t come to that and you’ll be able to complete your verification and receive your money without any issues. I wouldn’t want to speculate about how things will turn out, though.🙂

Good morning, the first time the proof of address and the card were screenshots a couple of weeks ago, then I sent it as a PDF as they wanted, with even a bank certificate, and they keep giving me the runaround, saying it's pending verification and they never do it.

As soon as I get updates, I'll share them on the forum. What's most important to me is to know if anyone reading this has managed to withdraw at least some of their winnings.

Sure, thanks for explaining the situation in a bit more detail. I’ve given you the link where you can open a complaint. So please do that if you’d like our team to get involved and assist you.

I see the complaint hasn't been filed, maybe you've resolved it?

I am still being verified without the casino requesting documents.

Jaroslav, can you tell me if any complaints against Atefia have had the desired results?

https://casino.guru/complaints/atefia-casino-player-s-withdrawal-is-delayed-due-to

Here is the complaint that the player marked as resolved. I don’t know whether they actually received their money or not, so I can’t say that for certain. However, since they marked it as resolved, it’s possible that the issue was successfully resolved.

However, some players mark their cases as resolved even when they haven’t received their money because they simply don’t want to deal with the situation anymore. I don’t think that’s a particularly good approach, but it does happen sometimes.

So unless the player confirms it themselves, we can’t know for 100% certain whether they actually received the money. There is also another complaint against the casino, and that one is currently still in progress.

I wish to file a formal complaint, but I cannot because Atefia Casino does not appear in the betting site search engine when I start the process. I don't know if you can add it to the search engine so I can continue the process?

I submitted all the documents today for verification. What surprised me was the ability to do online verification on the casino portal.

Hey there, my senses are telling me that you may be in need of guidance; I'll gladly help. Are you perhaps struggling to lodge a complaint request on the Casino Guru website because the casino does not appear on the list? If so, please select the option "the casino is not on the list." The last time I checked it was located just under the list.

However, I'd like to point out an important detail: a complaint request involving sports betting activities won't be approved.

In any case, we can discuss this here on the forum.

Great, I’m glad to hear that. So, for now, we need to focus on getting you through the verification process first so things can move forward.

I think most casinos have an option to upload your documents directly through their website. Sometimes, however, casinos ask players to send their documents by email instead. As I said, the important thing now is to get the verification completed successfully.

Good luck, and I’ll be looking forward to your next update.

After waiting more than 20 days for Atefia Casino to verify my documents, I'm still stuck with over €3,000 in my account balance, unable to access it. I've sent the documents in every possible format and through every channel. I'd like to file a formal complaint, but I don't see Atefia Casino listed among the betting sites.

Hi guys, anyone have any news?

Any positive results?

Has anyone been able to withdraw their winnings?

I see that no one posts on the forum anymore, which on the one hand seems like a positive thing and makes me think you've solved the problem.

I'm waiting 10 days after the documents were sent, hoping that everything will go smoothly without any disputes.

Why aren't you allowed to log in anymore? Have you been blocked?

Why did they contest the proposed documentation for what reason?

I have been waiting for the verification for 4 days.

I've been waiting for 20 days, always with excuses. Now the system simply won't allow me to attach documents, so according to them, they never receive them. I also sent it to the email address they gave me. kyc@i.atefia.com And they ignore it. Honestly, in my opinion, it's a textbook scam; they don't verify you so you can't withdraw your money.

They told me that they will give me the verification response in 10 days, at the moment I have the updates if I go to the personal area.

I would like the opinion of some other users who have been under verification for a longer time, but no one has gotten back to me.

You can wait like this for days and days. I hate to break this bad news, but I'd rather someone open your eyes and prevent you from going through what I went through. The wait is agonizing, especially when they laugh in your face. Just think about how long it takes to verify that your name, address, and card match—barely a minute—but they don't do it so you can't withdraw your money and lose it on future bets.

All or most out-of-jurisdiction casinos operate this way to ensure that you replay your winnings by extending the timeframe, but it's up to you not to fall into this trap and continue to provide the requested documents even if the timeframes are out of range.

So don't be discouraged and keep providing what they ask for.

At the end of the 10 days I will also issue a warning if I don't complete anything.

We're ready to dance now.

Feel free to open a complaint. It doesn’t matter if you can’t find the casino in the list.

You can either select a different casino and specify the correct casino name in the description, or choose the "I can't find the casino on the list" option, which should also be available right under searching bar for the casino in complaint form.

Go ahead and use whichever of those two options works for you, and our team will take a look at your case.

Update after 4 days that I sent the requested documents all in PDF as requested, they were rejected.

I would like to point out that I downloaded the documentation from my Revolut account and attached it following their instructions.

I'm talking to customer support who responds in biblical times and can't tell me the reason for the refusal.

What should I do?

If most of the waiting period has already passed and you're close to the 14-day mark, I would definitely recommend opening a complaint.

If the casino isn’t giving you any explanation and you’re unable to make any progress with them, that’s probably the best course of action and the most effective thing you can do.

I would do that if the casino still doesn’t tell you what you should do next or why your documents were rejected.