Hi. Since you’re also waiting for verification and I can see that it’s been four days, I don’t have any additional information at the moment.
I’m just a forum admin, so I mainly communicate with players about these kinds of issues and act as a first point of contact for players here. I also often share my own experiences with different casinos and discuss them with other players.
Anyway, I think four days is still within a reasonable timeframe, and you’re basically in a similar situation to the player who posted before you, although they’re already a little further along in the process. At least you may be able to help each other if you run into any problems. For example, if the other player manages to complete their verification, they might be able to share what caused the issue in their case.
Of course, if anything happens and the casino doesn’t provide you with any information or the process takes too long, I’d recommend contacting them directly and asking for an update. They should be able to give you the most accurate information about your specific situation.
What is more, we give casinos 14 days to complete the verification process. If they fail to do so and you’re getting close to that timeframe, feel free to update me, and we’ll try to assist you if necessary.
Hopefully, it won’t come to that and you’ll be able to complete your verification and receive your money without any issues. I wouldn’t want to speculate about how things will turn out, though.🙂
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