HomeForumComplaints DiscussionATEFIA CASINO ANALYSIS PROBLEM

ATEFIA CASINO ANALYSIS PROBLEM

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1 month ago
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1 month ago
grus

GOOD EVENING, I WANTED TO ASK YOU IF YOU HAVE ANY IDEA WHAT CASINO THIS ATEFIA IS. I HAVE DONE AN ​​ANALYSIS THERE AND THEY ARE NOT VALIDATING IT AND THEY ARE NOT VERIFYING MY ACCOUNT, EVEN THOUGH I HAVE SENT ALL THE DOCUMENTS. IS THERE ANYONE WHO CAN HELP ME WITH THIS?


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dimasofianidis
1 month ago

Hi, I couldn't find anything about this casino in our database. Could you please send me a link?

From what you're saying, you're having trouble with verification. What exactly is the problem—are certain documents not being accepted, or what specifically? 

1 month ago

https://atefia8.com/gr/ THAT IS THE LINK OF THE CASINO what else you need to i send you ?

dimasofianidis
1 month ago

Thank you for the link. 🙂

Next, it would be good to answer me about the verification problem.

1 month ago

i send theme all the documentes that they ask about my adress passport and my viza card and they dont accept tha documents for tha adress and my viza try to speak theme in the chat and ai bot is awncering

dimasofianidis
1 month ago

All right then, tell me how long this situation has been going on? Do you also know why the documents you mentioned aren't being accepted? 

Jaroslav
1 month ago

they are not ancwering on my question it is 1 weak now they dont accept my documents

dimasofianidis
1 month ago

If the casino isn't responding and your documents still aren't being accepted and you don't know why, I'd probably consider filing a complaint if I were you. What do you think, would that be an option for you?

Jaroslav
1 month ago

i wanna make that but i dont know how

1 month ago

Sorry to hear about your troubles. It is often best to check if they have a specific support email or a live chat for faster verification issues

1 month ago

i wanna make that but i dont know how

1 month ago

As I can see you had a open complaint on the past. But never mind.

Here is a guide which will help you understand better everything about the process.

Here is a complaint form, you need to fill it and submit it for our team for review.

Can you do that please?

Jaroslav
3 weeks ago

file ya there on rabidi casino group

2 weeks ago
deus

Unfortunately, I'm also having major problems with the casino. After 6 days, I suddenly uploaded my verification and received a payout of 300. Now, after another 4 days, I asked when it would finally be processed, and bam, I've been blocked. What a disgrace! This casino is a scam.

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Mutschi
2 weeks ago

Honestly, I am not really sure what to say about this situation.

If you already received one withdrawal and then, while waiting for your second one, the casino immediately blocked your account, I do not really understand why that would happen.

Did you ask them when your verification would be processed? I find it difficult to understand why the casino would close your account without giving you any explanation. If they have not provided any reason, it is very hard to speculate about what exactly happened.

Do you have any idea what could have triggered this? Was there perhaps something related to your gameplay, or did the casino at least provide some general explanation?

I can see that you have already opened a complaint, so our team will try to assist you with your situation. Hopefully, we will be able to find out why this happened and help move the case toward a resolution.

2 weeks ago
deus

I haven't received my payout. After six days, I asked where my money was. They told me I needed to verify my account. I said okay and uploaded all the necessary documents to my profile. Then, after four days, I asked when my documents would be accepted for my payout. They told me it could take up to ten days. I told them in the chat that I would contact Casinoguru. They then blocked me and I can't log in anymore. The chat says they can't see it and that I'm supposed to receive a notification by email, but I haven't received anything to this day.

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2 weeks ago
deus

I haven't received my payout. After six days, I asked where my money was. They told me I needed to verify my account. I said okay and uploaded all the necessary documents to my profile. Then, after four days, I asked when my documents would be accepted for my payout. They told me it could take up to ten days. I told them in the chat that I would contact Casinoguru. They then blocked me and I can't log in anymore. The chat says they can't see it and that I'm supposed to receive a notification by email, but I haven't received anything to this day.

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2 weeks ago

Hi, any proofs acutally? screenshots/etc.

2 weeks ago

Hi!It seems like Atefia is having issues with verification for a lot of people, not just you. Others have also mentioned long waits and not hearing back. If the casino isn't telling you why your papers aren't accepted, you should probably file an official complaint and save all your screenshots and emails. I hope they sort this out for you quickly.

JamesNN
2 weeks ago
deus

No, there isn't one. I can't log in anymore, and they only communicate via chat.

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tamim7
2 weeks ago
deus

Hello, thank you!


I received this email today; unfortunately, they don't understand that I can no longer log in!!!

file

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JamesNN
2 weeks ago
deus

file Just this email from today

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