So even after two weeks I still haven't been able to close the account, the so-called VIP manager keeps sending me the same answers, saying if I changed my mind etc. I keep writing to him that I have a problem with gambling and that I have lost a lot of money because of him, why won't he close my account!!!! Horrible, don't play here!!! They always answer the same way and usually within 2 days. Horrible attitude. 
I'll just write my experience because I had a withdrawal there and after reading here I was worried. Facts I requested a withdrawal at about 10:00 PM, in the morning I had the money in my account. Today the withdrawal was in my account within an hour. I was very surprised. Withdrawals in hundreds of euros
So even after two weeks I still haven't been able to close the account, the so-called VIP manager keeps sending me the same answers, saying if I changed my mind etc. I keep writing to him that I have a problem with gambling and that I have lost a lot of money because of him, why won't he close my account!!!! Horrible, don't play here!!! They always answer the same way and usually within 2 days. Horrible attitude. 
Tak ani po dvou týdnech se mi nepodařilo účet uzavřít, pořád dokola mi posílá takzvaný VIP manažer, stejný odpovědi, že jestli jsem si to rozmyslel atd píšu mu pořád, že mám problém s hazardem že jsem kvůli ním prohrál dost peněz, proč už mi účet neuzavře!!!! hrozný zde nehrajte!!!odpovidají pořád stejně a až většinou za 2 dny.hrozný přístup.
I’ve already recommended submitting a complaint with us, and I also tried to help you with the issue where you couldn’t enter your username.
Please read my post on the previous page and try to follow the steps I described there.
I’m glad you’re keeping us updated about your situation, but if you actually need our help with resolving the issue, the forum itself won’t be enough. The complaint process is the right place for that.
I'll just write my experience because I had a withdrawal there and after reading here I was worried. Facts I requested a withdrawal at about 10:00 PM, in the morning I had the money in my account. Today the withdrawal was in my account within an hour. I was very surprised. Withdrawals in hundreds of euros
Jen napíši svou zkušenost, protože jsem tam měl výběr a po přečtení tady jsem se obával. Fakta požádal jsem o výběr v cca 22.00, ráno jsem měl peníze na účtě. Dnes vyber za hodinu na účtě. Byl jsem velmi překvapen. Výběry v stovkách euro
It looks like you’ve actually had quite a good experience with the casino, which I’m glad to hear.
It’s great that the withdrawals have been processed so quickly, at least in your case. Which payment method did you use when you received the money that fast?
Yes, some payment methods or banks can charge their own fees for gambling-related transactions.
Where I am, for example, a bank or card payment connected to gambling can sometimes come with an additional fee, such as around €5. Of course, this can differ depending on the bank or payment provider, so it’s always worth checking their own fee structure if you’re unsure where the charge came from.
In any case, as long as your overall experience with the casino has been good so far, I’m glad to hear that, and I hope you’re satisfied with it as well.
There’s quite a bit of information in this thread. From what I’ve read, some players have received their money, although it took a while.
You’ve been waiting two days so far, which isn’t very long. The casino hasn’t asked you for any documents, so you haven’t had to complete verification, right? Is this your first withdrawal here?
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