ATEFIA CASINO ANALYSIS PROBLEM (page 5)

Hey, can you please tell me what happened to you in this casino?

Maybe we can try to help if possible.

So even after two weeks I still haven't been able to close the account, the so-called VIP manager keeps sending me the same answers, saying if I changed my mind etc. I keep writing to him that I have a problem with gambling and that I have lost a lot of money because of him, why won't he close my account!!!! Horrible, don't play here!!! They always answer the same way and usually within 2 days. Horrible attitude.

I'll just write my experience because I had a withdrawal there and after reading here I was worried. Facts I requested a withdrawal at about 10:00 PM, in the morning I had the money in my account. Today the withdrawal was in my account within an hour. I was very surprised. Withdrawals in hundreds of euros

I’ve already recommended submitting a complaint with us, and I also tried to help you with the issue where you couldn’t enter your username.

Please read my post on the previous page and try to follow the steps I described there.

I’m glad you’re keeping us updated about your situation, but if you actually need our help with resolving the issue, the forum itself won’t be enough. The complaint process is the right place for that.

It looks like you’ve actually had quite a good experience with the casino, which I’m glad to hear.

It’s great that the withdrawals have been processed so quickly, at least in your case. Which payment method did you use when you received the money that fast?

To a current account and I must add that I received what I was supposed to receive. No fees etc. which is what happened to me with other cards.

Yes, some payment methods or banks can charge their own fees for gambling-related transactions.

Where I am, for example, a bank or card payment connected to gambling can sometimes come with an additional fee, such as around €5. Of course, this can differ depending on the bank or payment provider, so it’s always worth checking their own fee structure if you’re unsure where the charge came from.

In any case, as long as your overall experience with the casino has been good so far, I’m glad to hear that, and I hope you’re satisfied with it as well.