ATEFIA CASINO ANALYSIS PROBLEM (page 4)

Finally, after almost a month, my account has been verified and I can withdraw funds from Atefia casino.

Thank you for your time and dedication

After a month they finally verified my account and are letting me withdraw, so good news and patience.

I'm glad to hear that. The process was lengthy, but it was successful, and that's the most important thing for you right now.

Be sure to let us know once the money arrives. I'm keeping my fingers crossed that it gets to you as soon as possible.🤞

The money has arrived.

Well, once you were finally verified, the payout came through fairly quickly.

What do you think now? Would you give this casino another chance, or has your experience completely put you off playing there again?🙂

I've lost all desire to play again; the live chat and customer service have ruined it for me.

I understand.

So in this case, I hope you will have better experience elsewhere or enjoy your break. 🙂

Hello, I would like to ask for help, I registered at Casino Atefia, I lost a lot of money for me, so I sent about 4 emails in 4 days asking to cancel my account due to gambling problems, the casino does not respond at all!!, I always waited a long time for a connection in the chat, so I ended the chat, instead of canceling my account as I begged and urged them, they sent me other offers with a bonus, unfortunately I could not resist and was tempted and again I lost more money which I will miss now, I do not understand why they do not answer my emails at all and will not cancel my account. Thank you very much for any help.

Hello,

In this case, I think the best option would be to open a complaint with us. Our team will look into it and try to help.

I understand that it’s not a pleasant situation when you want to close your account, but the casino keeps trying to convince you to stay and spend more. They also shouldn’t be ignoring your requests.

Here is the link to open a complaint.

Will you proceed with it?

Hello, I tried to file a complaint, but I can't send it. I have no idea where the error could be.

Can you please take a screenshot of where it fails and what error it gives you?

Click the submit button and nothing happens, I'll check later. I have to go to work. Thanks.

Sure, if you send me what's needed, we'll try to look into what could be the problem. 🙂

I filled everything in correctly, the only thing I can't fill in is the username because I don't have one at the casino.

Don't you have a login to log in to the casino?

I enter my email and password, I've tried everything several times but to no avail, I'll probably just leave it at that and hope they hear from me and cancel my account, I've sent maybe 6 emails but nothing. My address is correct SUPPORT@ATEFIA.COM, I don't understand.

Alright, but I need to understand this a little better because I'm not completely sure whether we're talking about a complaint you submitted somewhere with the casino or a complaint you opened with us.

If the casino isn't responding to you, it probably doesn't matter how many complaints you submit to them, and I definitely wouldn't submit a lot of them unnecessarily because you would basically just be duplicating the same issue.

If you're talking about a complaint with us, then I understand that you're having a problem because you need to enter a username.

I was looking at the complaint form, and if you enter the email address you use at the casino as a username, it doesn't accept it and won't let you open a complaint with us?

I only wanted to file a complaint here, I only sent them emails to close my account, then I finally got to the support, which I waited for as it said 1-2 hours!!! That I have to wait, And there they gave me another email to write to them about closing the account, I don't understand why they have an email on the website, which I have no idea if it works, because they haven't answered me yet, and they haven't even answered the new one they gave me, so I don't trust this casino at all, and that's why I wouldn't deposit a single penny there anymore!!! Anyway, thanks for your time.

Okay, so thank you for the answer.

So if you are interested, try opening a complaint with us if there is still a problem with closing the account. As far as I know, you don't have to enter a username if you don't have one at the casino, but you can enter your email address that you use to log in.

Our team would look into your situation.