ATEFIA CASINO ANALYSIS PROBLEM (page 2)

Okay, so basically you don’t really know anything yet and the casino has somehow restricted your account. That’s definitely not the most user-friendly approach, but unfortunately, at this point, we’ll have to deal with the situation and see what happens next.

We’ll see what our team finds out, especially why this happened in the first place. We don’t know yet whether it was related to your verification and documents, or whether it was simply because you told them you were going to file a complaint.

I don’t think a casino should restrict an account just because a player says they are going to raise a concern, especially if there are no other issues involved. At the moment, though, we don’t really have enough information to determine the exact reason behind it.

Hopefully, we’ll be able to get some clarification and move this case forward.

I also saw the email they sent you, and it might be a good idea to reply to them and let them know that you’re unable to log in because of this issue.

Hello, I contacted the chat today. They're working on my case, it's simply ridiculous and a rip-off.

Here is today's chat history, the answer

If they are still working on your case, I wouldn’t contact them every day. If the casino doesn’t have anything new to tell you, they can only keep repeating the same thing. Sometimes players can drive themselves crazy by constantly asking the same questions or repeatedly asking about their withdrawal or money, while the casino simply has no new information to provide.

Since they said they would get back to you, I would try to focus on something else for now that makes you happy and just check in from time to time to see if there has been any progress.

If it takes an unreasonably long time, then, as I said, our team will try to help you if the casino stops responding and doesn’t provide you with any updates. I think that’s probably the best thing you can do in your current situation, and I hope everything works out well.

Well, that's right, why not? The people in the chat are just lying and trying to stall, they probably won't even continue the process, I can imagine. Please contact the casino, it's been 12 days since my withdrawal was processed.

The answers from today's chat will now be posted daily.

You don’t have to worry that we won’t contact the casino. However, we’ll contact them once our team has received all the information they need from you through the complaint, so that we can approach the casino with all the relevant details and evidence.

So it probably won’t happen immediately, but if the situation continues like this, I believe the casino will be contacted soon.

Okay, that sounds good, thank you.

I asked again in the chat today after 2 days, but unfortunately I still haven't received an email.

The answer is the standard answer as always.

Good afternoon, I'm having the same problem with Atefia casino. I've been trying for a couple of weeks now to get them to verify my home address with a utility bill and my credit card with a certificate, but they keep making excuses. Without this, I can't withdraw any money, even though I have over €3,000 in my account. It smells like a scam all over the place.

Yeah, I'm just saying, don't play there, you definitely won't get your money back.

Can they log in?

Or were you also banned?

Then you’ll still need to wait for our team, especially if you keep receiving the same responses in the chat. I understand that this isn’t pleasant and that it’s certainly not something any player wants to deal with.

I really hope our team will be able to help you resolve the situation.

Hi, I can see that you’re currently going through the verification process. Could you tell me whether the problem is that the casino is handling the verification very slowly?

For example, are they requesting your documents one by one, did they ask you to submit everything at once and then simply haven’t reviewed them yet, or have any of your documents already been rejected? I think it’s important to understand exactly what stage of the verification process you’re currently at.

Since you mentioned that it has already been going on for several weeks, I definitely wouldn’t wait any longer. I’d recommend opening a complaint with us so our team can take a look at the situation, especially if you’re still having problems. We generally give casinos two weeks to resolve issues like this.

What do you think?

Good morning, they asked me for all my documents at once (ID, credit card, and proof of address with a utility bill). I've sent them by email and through their website's document verification. It's been 15 days now. Therefore, I would like to file a formal complaint with Atefia Casino.

From what I could find on the web it has the same operating mode as Winnita casino tikitaka etc., all sites which in my opinion come from the same domain.

That said, seeing other discussions on these platforms here at Casinoguru, they cause a thousand problems with withdrawals, driving you to exhaustion. But if you send what they ask for without arguing and patiently waiting for exasperation, perhaps you can get your winnings in deferred payments and spread them over several installments.

That said, I've been waiting 4 days for verification for the withdrawal.

I'll keep you updated.

Hopefully an Admin can give us some info soon... I have €1600 to withdraw on Atefia 😅

I have €3,200. They constantly ask you to upload it to the app in different formats (PDF, JPG, etc.), but once uploaded, they don't verify it. I've been putting up with the runaround and lies for over 10 days. However, to make a deposit, even just €10 to try it out, they don't require verification.

I agree. How do I file that complaint or claim?

Thanks for your reply. So they requested everything at once, which is actually good. However, you mentioned that they still need something in a different format, which makes me wonder whether some of your documents were already rejected because of the format.

Which documents did they ask you to provide in a different format? And after you submitted them again, are you currently just waiting for them to review everything? Have any of your documents already been accepted?

If it’s still the same situation where they keep asking for the same documents but there’s always some issue with them and they keep requesting them under different conditions, I’d probably open a complaint with us as a precaution.

You can do that using this link. 👈

Hopefully, our team will be able to help you with the situation.