Hello everything is fine?
My name is Márcio, I opened an account on Alphabook, where I made a first deposit of R$60.00, played over 3x the deposit amount and ended up with a balance of R$440.00 (and a few cents), so I tried to request it, he asked verification and so far so good, several casinos ask for it and I'm used to it, I sent ALL the documents, INCLUDING the NON-MANDATORY ones...Very good! My verification was accepted, it seems that in the meantime they changed to another payment platform and PIX would be offline, I waited days and days and NOTHING, until an attendant named Alex told me to deposit any minimum amount and that the problem would be solved! Very well, I deposited another R$30.00 which would be the minimum amount, and my balance reached a total of R$470.00, they said there would be NO more pending issues for me to request the withdrawal, finally, I did!
On the second day of waiting, when I thought the money would arrive in the account, an email arrived saying that my account would be banned and my money would go to hell, in other words, I was robbed of the first deposit, the profit I had and also the SECOND deposit, which they would have no reason to make, but was recommended by themselves.
Reason for ban: Multiple Accounts
As I'm 73 years old, I ask my son to take care of this for me, so he logs in from his cell phone to investigate and take care of the technological parts for me, at my son's house, he, his wife and his stepson ALSO play and that's why We all opened accounts without BONUS, not to mention it was fraud or things like that.
So much so that Alphabook was the ONLY one of all who did this to us, even asking for a second deposit to release the first! Congratulations Alphabook! You really fooled me!
