Hi, I'm sorry to hear about your issues, but the casino has extremely bad reputation. Have you tried to contact their customer support and ask about the rejected withdrawals?
I have sent an email to their customer service and no reply since yesterday.
This is really bad
It can take few days until they reply. The only thing I can advise you to contact them again every few days and if you ever start playing in a different casino, please, take a look at the casino review on our website.
I have great news!
Yesterday I tried their customer service and I had a reply on which documents to submit and how to submit it.
I submitted it and was told to change it to other formats in three attempts till finally this morning I received a mail saying that my account has been successfully verified.
I am happy to inform you that I tried my withdrawal again this morning and within 5mins I have received my money (the exact amount).
Thank you soo much casino Guru.
I am happy to be a part of this community.
Wow, that's nice. I'm glad you managed to deal with it 🙂 So are you going to play in the casino in the future?
It's great to see that you received your winnings, but honestly, I'd be quite afraid of playing on there. Just be careful and make smaller deposits. Just let me know if you managed to win more in the future!
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