22bet withdrawal issues (page 9)

I deposited with the VISA card, placed a sport bet with odds 1.27 or something and I send the security@22bet.com the email with my ID, bank statement and screenshot from the bank app, exactly as they said here in live chat support : "To opt for an alternative one, please top up your gaming account using another payment method (available for depositing and withdrawing) with the minimum amount, then place bets on sports events with the sum of your deposit with the odds of no less than 1.1.

Then, you need to verify this payment method by contacting security@22bet.com(attach a photo of your ID document and a screenshot of the transaction).

After that, you can make a withdrawal using this method."

Fingers crossed 😀

They requested photos of my id, and both cards ( MasterCard and VISA). After I send them the requested photos I got this message:

Dear customer,

Your request has been sent to the specialists, wait for the answer.

Until now everything went smooth. I will write if I encounter problems or if I can withdraw successfully. Thanks for your support!

If they only gave you that kind of answer, that's a pity. More specific would probably be better and I think your question is not too difficult for support to respond to. 

However, if the method you want to use is displayed, I guess there will be no problem. 

If you try to withdraw the money this way, can you let me know how it went ? 

I'll be waiting. 

This answer

Dear customer,

Your request has been sent to the specialists, wait for the answer.

Is related to new validation for the VISA card, after I sent all the documents they requested. Now I will have to wait for them to approve and after that I will try to withdraw. I will come back with updates.

Oh, I didn't notice these other posts of yours, so I'm reading them now. So I hope you can verify the method without problems and your cards and then you will be able to make a withdrawal. 

Good luck. ☘️

Good news, my withdraw has been approved. Now I will wait for the money to enter my account. Thanks for the support and have a great new year!

Really??

This is the best message you can paste on Friday afternoon! Make sure to keep us posted, though. This is just a partial victory. 🤞🤞

Money received, everything was alright. Thanks for the help!

What a relief! 🙂

Enjoy, and come here to share your latest adventures when you're ready. We can always use fresh feedback on casinos.

Happy New Year!

I deposited the amount twice in 22bet and it has not yet been credited to the game account, but it was deducted from the account

Hello there. Have you tried to contact the customer support regarding this issue? Please let us know, if you have any update.

You get the same answer for any question. The Sweet Alchemy game disappeared from the service and when I told them that there was balance in the chest, they replied.

"All our games can be found in the casino section". 22bet has never solved a single issue. What's worse is that Casino Guru won't let you talk about it here.

I'm really not sure what your post is about, to tell you the truth.

Did we, by any chance, not let you write anything on our forum? I believe that there is no way of this happening.

Could you explain, please?

Casino Guru does not allow you to write about any casino if it is a game round. 22bet, for example, suggests that the player contact the game provider themselves.

Play'n GO has not agreed to this throughout, it's the casino's business.

22bet solves every single problem by sending a ready-made "copy-paste" text written years ago to the player. The three pictures show that the time of the message is different but not a single letter is different. They have all the ready-made answers on the machine.

Currently 22bet is having a withdrawal issue because the SMS is not going through. 2FA authentication is also not working because confirmation requires a SMS.

The message sent last year is not on my phone yet, but since 22bet says everything is working, then the message should be on my phone.

They have no concrete evidence for anything, and the customer is completely irrelevant when playing there.

The response to the lack of Sweet Alchemy 1 was "look at what games we have. If you can't find your game, we don't have it"...

In a few months, the player has not been told where the previously listed game is. Because the game has a chest with money in it - the player's money.

So I don't think anything will change in this matter because Guru is honest against verifiable text and images.

Today again all day I tried to find out why I haven't received an SMS message in months. Answers include "reset the device, contact your operator, contact your bank"...

I was banned 2 times because all the information about the game round(!!) has already been given.

Useless day. There's no one working at 22bet. Johan would get fired for that. But when there's no complaint address on their website where to complain.

OTP in question.

But I still am not able to understand what it has to do with our site, though.

If you are unable to communicate with the casino directly, it really is on their end. Isn't that so?

Please let us know if there is anything we can help you with. Anything we are able to help you with, first of all.

Video....

https://youtu.be/5Q33cL9gD_w <-here you can see how a game round is "investigated". Phone screen shot with chat. I speak Finnish in the video but the chat is in English.

In the pictures I asked where the cashback is when deposits have been made.. The answer SHOULD NOT be "if(!!!!) it's a game round" - copy-paste.

2025 and not even the first message has been understood, but they have managed to copy-paste it.

So... Casino Guru has said that "we don't publish the same ones multiple times".

One TREATMENT is enough and I'm still waiting for it.

Can I ask if you have tried to contact the game provider, by any chance, as it was recommended to you?

Unfortunately, we here are unable to do anything further, you know.

Hi, I also have problems with 22 bet, I opened a new thread but I'm also writing here, they are verifying my identity by asking me for new documents every time, yesterday they asked me for the absurd birth certificate, I did it both online and from the municipality with a stamp and they tell me that it is not the original, and if I don't give them this document they will block my account, I don't know what to do, help me please, I'm thinking of going legal but it's difficult against these people

Hi 22bet is verifying my account and identity after 2 years of being registered, I sent all the classic documents but now they asked me for absurd documents such as a birth certificate, I sent it to them and they say it is not the original one, I did it both online and directly from the municipality with a stamp, I don't know what to do, can you help me?