22bet withdrawal issues (page 10)

Hi.

I have moved your post here, so there is a better chance of getting some feedback.

May I ask if the document was a copy of your original certificate and they didn't approve it?

That would really be strange indeed.

What else have you provided to them to verify your account and when exactly all this started, please?

I went to the municipality and they told me that there is no paper birth certificate, they printed it from the PC and put a stamp with signature, then they also gave me a birth certificate taken from a photo scanner and always a stamp from the municipality with signature, now from the chat they told me that they are examining, for now I have already sent my identity card, driving license, bank statement, then a selfie while I show the identity card and the chat by email from the PC in the background, this birth certificate also paying the stamp duty with the receipt of the stamp duty, but it seems to me that they want to ask me for documents endlessly every 72 hours to block my account I have a significant amount there and I am worried about losing them, I am the owner of the account I am the only one playing, the credit card is mine, so I am 100% in order for this I feel like a victim of injustice they can block me even if I am in order

I created the account in September 2023, this verification started on March 17th Monday, so it's been 11 days, without any real reason

Thank you very much for all the details. I think the best would be asking the casino for a direct explanation, which my colleagues from the Resolution Center are used to requiring once the player submits a complaint form.

Perhaps you have never heard about that, so I would like you to know that you may complain against a casino if you feel that the problem is bigger than you can handle on your own. It is completely free and comes with no obligations.

If you are willing to give it a try, please use this link: https://casinoguru-int.com/it/reclami/invia

What do you think? Do you like the idea?

However I wanted to specify that I do not play at the casino but I think it is the same, the problem is with the security department of 22bet, they insist that these birth certificates are not good, they say the file is modified?? and the photo of the print is not clear and the original is needed but there is no original, the municipality gives it like this, I sent the birth certificate copy but compliant with the original and they say to send photos of higher quality, I wait a few days then I will see how to proceed

I understand the problem and our team will try to help with such things. Verification is also what we do with players so if you are interested and don't know what to do next, definitely use our services. Hopefully we will find out more because if the casino doesn't say anything concrete then we are short. 

So you're gonna go for it?

Problem solved after 14 days the verification was completed and they allowed me to withdraw the balance which was quite high, but they wrote to me betting is not available for you, I can no longer play with them I don't know honestly I bet regularly maybe I bet high amounts at low odds, the important thing is to have managed to withdraw the balance

I'm very glad that it was resolved and you received the money after the verification. 

As far as the fact that you were restricted, you may have won a lot and the casino didn't like that, but on the other hand they have the option to do that, so you can't do anything about it. Obviously, you'll have to find another casino to bet again. 

So if you do, do well there and you won't have to wait so long for the money.🙂

Play'n GO keskustelee vain kasinoiden kanssa. https://forms.wix.com/55e88372-b9f6-4577-9f20-dfacd67cd358:ca9f7d5d-80e8-4f6d-8c57-e46928c465ae

"We are missing "hit sounds" in Tome of madness. Only eye-mark and win counter sounds are heard.

01:33

PA

Patience

Hello there, my name is Patience, and I am happy to assist you. Hold on, please.

01:33

Re-loading game did not help.

01:34

Patience

Dear user, please note that available markets may vary depending on the event. If a certain market is not displayed, it means that it is unavailable to place bets on at the moment.

Unfortunately, I can not specify when the market will be available, as it is set at the discretion of the bookmaker.

01:37

PA

Is there anything else I can assist you with?"

Esimerkki "tuen" ammattitaidosta.. Kun pelistä puuttuu äänet niin se on jokin markkinointiasia.

Mutta.. Ongelma ei ratkennut..

Jatkoa:

"Patience

Hold on, please.

01:47

PA

Dear User, If you have a problem with the payout of your winnings, or you are facing some technical problems while playing slots, please provide me with the details below: — the date of the game you played; — the time of the game in your time zone; — the name of the game and its provider; — the stake amount; — ID number of the round during which the error occurred and a screenshot from that round in the game. Kindly note that the history of rounds can be found in the selected game."

Siinä teille. Kukaan ei ole tähän asti voinut tehdä mitään.. Siksi meillä on Gurussakin "valitukset" että sielläkään ei mitään tapahdu kuten olen vuosia nähnyt.

So, was this conversation from the casino or the game provider itself? 🤔

Sorry, I couldn't get it from this.

But I can see that it was somehow explained here: "Dear user, please note that available markets may vary depending on the event."

I believe that also the sounds and other functions might be slightly different. Don't you think so as well?

Customer service responded like this when I told them that the game sounds were only partially audible.

So all the sounds in the game didn't work normally and 22bet started talking about some market. They always give new explanations because they have ready copy-paste answers.

But the problem has probably been fixed since it's been over a week. However, nothing was done about it this time either.

I reported the SMS (OTP) issues a few years ago. The messages still don't go through and I can't log in with a new device, for example. This same issue has been happening since 2019.

Even if it seems to them, for example, that there is no randomness and that the spins are predictable, the answer is "Our games use a random number generator."

So games should have used random number generators back in 2018 when I first noticed it. I'll still be able to guess the book locations in Tome of Madness tomorrow.

Hi! I've been using 22bet since 2019 for sports betting and casino and honestly, never really had a problem with it until now. I'm trying to withdraw and unfortunately, no matter the method I try, I don't receive any texto message with the confirmation code. I tried to get in contact with support and got no answer until now. I've read some similar cases the were solved but I don't know what to do. Can someone help?

Hello.

Did the casino explain anything to you, though, about what is going on?

When exactly did you request the withdrawal, please?

TODAY...

Sounds still are not working in the bonus game.

12:29

Chibuike

Hello, dear user. My name is Chibuike, and I will try to help you as soon as possible.

12:29

CH

You

Sounds still are not working in bon…

Kindly specify the provider of the game.

12:30

Tome of Madness, Play'n GO

12:30

Chibuike

Dear customer, according to our system, you do not have any active bonus at the moment.

12:31

I don't think there's anything more that can be done after six years of cheating. They're just evading responsibility. The license requirement is pretty much non-existent these days.

In my opinion, this is not a matter for chat anyway. Chat workers, even if you are dealing with humans, usually respond with a general statement regarding the game's authenticity. That's my experience.

I think it's best to record that and send it to the game provider, as licensed casinos don't "store" games.

https://youtu.be/NwQeMgUkA1c?si=h2LE7JVcxhASoj1a Video... and filmed today.

Today, the situation was once again that the round had been "investigated" earlier, in effect before it had been played. There is no evidence of any investigation in this video either.

The customer service representative at the end of the video said that "you've already been told" because casino customer service starts with what has been answered before. That answer is then used as the "correct answer" even five years later.

Here is proof from the past years that eCOGRA asks the casino. eCOGRA's job is actually to check the answer given by the casino. Think about how many scams go through. Senkun just claims that the investigation was right and the player was wrong. However, the video recordings show completely different..

This is why Casino Guru, for example, does not accept complaints from me because they doubt things and are wrong themselves.

This is why even "correct information" has never been presented - not even today.

Hello,

I believe you have validated what I previously stated. The licensing authority provides the official statement. Therefore, the license provider must intervene and submit a resume that highlights their collaboration on the investigation with the associated game provider.

There is no other way I'm aware of, I guess.

Here is another casino "investigation".

Since the licensing authority doesn't even care about the data provided to the customer, the customer can't do anything.

2025 and this kind of cheating is still possible. That's why I still wonder how Casino Guru will handle the matter so that my complaint will no longer be published.

Why shouldn't players know about cheating? The fact that they put the finished text first and then repeat the same thing for a month doesn't even prove what the game was about!

The licensing authority is such that they ask the casino - never the players - what kind of treatment they have actually received.

Well, I think it is pointless to contact the casinos. Makes much better sense to provide evidence to both the game provider and the licensing authority instead.

Perhaps I got it wrong, but the screenshot looks like communication with the casino to me. You are welcome to correct me, of course.

The game provider Play'n GO does not talk to the players. The casino does not talk to the game provider either. As I said earlier, ADR talks to the casino, which denies the events and things described.

https://youtube.com/shorts/IZD9192fKJU here is the video.

22bet said there was nothing wrong with the sounds.. They asked me to send the file three times..

It seems you can only send one picture at a time.