22bet withdrawal issues (page 12)

Allow me to be honest with you. I imagine you are still full of the incident you keep talking about even here, so pardon me but I'm quite amazed your account is still open. Perhaps the casino just decided not to give you the cashback anymore; who knows? Though I agree, such a decision should be clearly explained to you as a player.

The truth is that the casino is still repeating the same copy-paste lie. They don't care what the truth is, for example in the picture where there are only deposits. AGAIN they claimed that you can withdraw your deposit immediately even though it has a 1.1x wagering requirement. 

So I repeated the same question that I have repeated several times for fifteen days in a row.

22bet again advised me to read again that there is no cashback on deposits and withdrawals.

So we are at exactly the same point as 15 days ago.

When I asked "what should I follow, your lies or...?"

Then another chat ban for the same day... So they really make sure that customers globally (billions worth of undistributed cashback) will not get their share, which is described in the cashback T&C section of the 22bet website.

So the casino has been violating its own terms of service day and night for over two weeks - in this case. But since no investigation has been initiated since I created my account in 2019, I can say with a clear conscience that the casino has not followed the good practice of immediate investigation throughout its entire life cycle.

"Why is my account still open?"

I deposit and play money, they get money from it without any obligation whatsoever. All players pay for the game to work and be able to play it with their deposit. There are no obligations with anything else, for example cashback or even withdrawal.

I have also experienced that when a deposit fails with an error, the instruction is to try the following method.

The answer should be "we'll look into it and get back to you when we know".

When a player files a complaint with the licensing authority, the casino says that "they don't have any problems"...

The fact that the casino has no evidence does not affect the licensee's decision to reject the license, but I simply attached FIVE PICTURES to this text, which show that even if an investigation is not carried out, you cannot be sure whether there is a fault or not.

Since there is no evidence of any legal or investigated matter, why is this casino still open?

Well, the reason is precisely that the licensee does not check the veracity of the information they receive. I actually have pictures of those situations too.

At 666casino, the complaint was that "effects were not triggered"... Play'n GO investigated the matter and said that they could not find a single spin where "Special Wild" symbols appeared.

So they claimed that books called "Special Wild" are not Special Wild books.

The player lost the appeal!!!!! Being right again.

...and the correct answer was that I wrote about randomness - not about payout. The issue was changed to payout so that randomness would not be investigated.

Now it looks like my mouth is being shut up again and the lies and scams are being allowed to continue. It's a shame that honesty has been completely forgotten in casino operations. I would have a different statement that I wouldn't complain about if it matched my own complaint.

I bet a euro that the publication of such a long and well-reasoned text will not go through.

Otherwise, my publications wouldn't have been reviewed!

I'm sorry, but I see that differently based on the emails you provided. In my opinion, the language misunderstandings also played a role.

From my side, I have nothing else to add: I honestly have no idea what seems to be the problem at this moment. The case was closed Closed : 3 January 2024, from our side, and I'm well exhausted by reading the same things you keep repeating, saying the casino keeps repeating...

So, this is my last response. I'm sorry, I can't help you because I do not understand your motives, intentions, or expectations—simply nothing. Sometimes it is time to let go.

Today I went back to ask when the promised cashback on May 14, 2025 would be available for withdrawal... The answer was not surprising because it was not received.

Not a new company....

And the answer still wasn't surprising when two different "people" (ALL idiots) and the exact same answer from the clipboard....

At the Ruby level, you get cashback every third day... At this point, Naomi also disconnected and I would have had to ask my question to the THIRD IDIOT..

I don't know what kind of "three days" they have, but the red line on the calendar isn't three days yet.

The internet can be full of scammers and no one will intervene...

Casino Guru also does not have a complaints section where issues are addressed.

Radka... The situation has been the same for seven years... I've tried to send complaints here, but without success....

If it were a lack of a round-robin investigation, I would be told that "this is related to the game provider"... In reality, a request also originates from such a chat - which has not led to an inspection in seven years...

"Attachment upload has failed"

I can't figure this out for weeks...

But TODAY, exactly the same places for four books THREE TIMES in the bonus game.. I think there were 5 effects in the Tome of Madness....

But since complaints about it are not shown or accepted, how many millions of people have tried in vain!

The situation today... it's not even the fourteenth of last month yet. The same copy-pastes are coming, but after a month of trying to investigate every day, it's still not really possible to get to the point.

I'm sorry but you will never receive the money, they are scammers who ask you for a thousand useless documents until you exhaust yourself and give up, they must be reported and that's it DO NOT BET ON 22 BET, because they steal your money BEWARE

I would like to withdraw my money from the two-factor blocked account

Hello, do you have any sort of master key or master code to resolve that?

Nothing, I can't find the two-factor code and the balance on my account that I can't recover

In that case, there is no way around it. You know, you are supposed to keep those codes secure and available for such cases. Even casinos cannot overcome 2FA authentication; that's sadly the main security measure.

How about you ask the casino whether it is possible to turn it off for a while? I see no other option, to be honest.