ZoloBet Casino - general discussion (page 5)

Looks like the very same email.

Well, so far, I saw platforms being hacked, claiming there is just an ordinary technical issue and platforms losing all their payment providers almost at once, claiming the same. I wish this were a similar situation and not the end as suggested.

In any case, submit the complaint too, please. The more, the better; our colleagues always try to keep an overall overview of the rising number of complaints regarding specific casinos.

Thank you for your efforts. Once the time comes, despite I hope it won't be necessary, the Complaint Team will step in.

I tested it and deposits are still working. But not withdrawals….Seems like the payment system glitch is a lie. Signs suggest cash flow.

Could be.

Though as far as I know, deposits are not equal to withdrawals. I'm aware of a system that, when a player deposits, there is no action on the recipient's side; it is all initiated and completed by the user.

I empathize; it feels weird under such circumstances, so let's let the complaint team do their work.

The Data Team, too, received the note.

Email I got this morning. Same copy and paste as before. Tech issue still affecting withdrawals. Think I’m 10 days pending now.

They had said this would be resolved this week. It hasn’t been. I think it’s quite obvious what is happening here.

I get it, yet I have nothing else to provide at this moment. 🙁

The other teams have to perform their parts now.

It might be obvious to you, of course. I'm for example, familiar with casinos that currently only pay after a month or so,...

Money is gone.

16 days since I requested the withdrawal. No response to any emails. CG know what's happened. They've seen it 100s of times. Got a compaint going but most pointless thing in the world, Zolo not active here and won't engage.

I understand your perspective. The answers are already in this thread. Even though I empatize with you, I can't change the way it works.

18 days. No responses to email. No withdrawal.

How many times do we see this?

same with me 🙁

I just hope that our complaint team will be able to investigate this whole matter well and find out what exactly is going on there. 🙏

When did you request your withdrawal, please?

Do you need to file a complaint so our team can try to help, perhaps?

I think we're in the same boat... It's been a month since I made my withdrawal request, and they always recite the same poem to me.

Romi, nothing is happening there. The guys raked in the dough and are leaving, I have dealt with them and I know what I am talking about, I have never encountered such a brazen scam in any casino, considering that I have come across different casinos. But these turned out to be special scammers, first they ask to pass a check, create an impression of decency and then they simply block without explanation and that's it.

Hello,

I understand what you are saying and I'd like to ask you to submit a complaint. If there is really something sinister happening, and I'm not saying it is not, because everything is possible, a complaint surely helps my colleagues with investigations, and perhaps it can potentially even gain a resolution.

Would you consider that, please?

Hi!

Thank you very much for the complaint case. Although we would love to clarify the situation here on the forum, it is more appropriate to handle it as a complaint. Not to mention how important it is in the context of possible serious consequences. I am sorry to see that this type of explanation has lasted so long, and I agree that it is not very convincing.

I may say you have been very patient!

It's not at all clear why this casino still has such a high rating?!?!?!

With your rating of 6.8, you encourage and give hope to players that everything will be fine and that the resource is more or less honest.

However, over the past 2 months, there has been a trend of not paying out players either winnings or deposits, ignoring player complaints, and the lack of constructive dialogue between casino representatives and CASINO GURU representatives. What else is needed for these charlatans to have a minus rating, not 6.8???

I agree with every word you said.

The casino has a 5.1 rating from what I've seen. Always even when there are unresolved complaints and the casino would not respond, the safety index is not switched immediately but it is at a certain time of the week. 

It is important that players continue to open complaints if they have a problem and if they turn out the same way the safety index will go even lower. 

Also, if players are trying to play somewhere I would say that before that there should be an enrichment of information in the area of where they go to deposit. 

If I go to deposit in a Zolobet casino and I don't look at anything, unfortunately sometimes players have to take responsibility. 

If they look at the complaints and see that the casino is not writing us off and trying to resolve issues, then that raises a warning finger. 

If nobody ever looks at anything and relies on safety elsewhere, which I think even if it is 6.8 is already quite low, then it is something to think about.🙂

I think 5.1 is too much for a casino that doesn't pay, and it's obviously a scam. They're deceiving people because they keep receiving deposits and keep saying, like in my case for more than 2 months, that it's a technical problem. They're committing a crime by defrauding people in that way. They're taking your money and not giving it to you. To me, that's stealing.