ZoloBet Casino - general discussion (page 6)

That's right, it's not clear how they can have a positive rating of +5.1, and not minus 10. You can only deposit money, but not withdraw it. Tales of technical problems with one of the withdrawal methods have been coming from technical support for over 2 months, CASINO GURU representatives also do not respond. ZOLO BET - scammers who will simply steal your funds, of course, if you yourself do not lose them...

Definitely dislike! Downgrade rating to 0!

Dear players!!! Avoid this casino!!!

They just keep answering the same thing! They can't say they're short on funds because they won't be able to scam more people.

Hello.

I completely understand where your frustration is coming from, especially when your issue has remained unresolved and the casino hasn’t taken any meaningful steps to fix it. That kind of silence and lack of cooperation is understandably wrong, and I don’t blame you for feeling wronged. I would have felt the same.

That said, I’d like to gently clarify how our rating system works. The score you see is not a subjective or symbolic number. It's calculated based on a set of consistent criteria, including the number of complaints, their outcomes, and the total amount of money involved in unresolved cases. In other words, the rating goes down with every unresolved complaint, including yours.

So while I agree that the casino’s lack of communication and unwillingness to cooperate is a huge red flag, the score you’re referring to actually is being affected by cases like yours. It’s not meant to be a label of "good" or "bad" in a binary sense, it reflects ongoing performance, mathematically.

That’s also why we show the latest complaint results directly on the casino’s review page. It allows everyone to see clearly when problems start piling up and the casino stops responding.

I know that’s probably little comfort when you’re the one left without your money, but I hope it at least gives you some insight into how the numbers work and why your voice still matters in shaping them.

I truly understand how upsetting and exhausting this must feel, especially when you’ve done your part and nothing seems to move forward.

If you haven’t seen it already, I recently responded to another player in this thread with some insight into how the casino’s rating is calculated. Feel free to check it out; it might help clarify why the score currently is what it is, even though your frustration is absolutely valid.

The short version is: the rating does go down with every unresolved complaint. It’s not just a static number; it reflects a casino’s ongoing track record, and it gets worse when things like this happen.

If the casino ever decides to take its rating seriously again, the first step would be to reopen the unresolved complaints and actually start cooperating on real solutions. Only then can the score begin to reflect real change.

I know this doesn’t fix your situation, but I hope it makes it clearer how we handle these cases and why your voice still matters. I'm sorry.

I’ve been waiting nearlly 3 months for my withdrawal, ignored by every part of their support, now I can’t even login to my account 🤣🤣🤣 laughable site

We are in the same boat, they are SCAMMERS, CRIMINALS AND THIEVES, that's what they are.

It was something that had to happen, how is it possible that this kind of criminals exist, people who get into this business and do not know how to manage it, and they continued receiving money by scamming people, since I am in this I feel that the clients or the players that we are are unprotected, they have the power it has always been like this and it will always be like this, they make fun of us with their abusive rules, and that only they are always right, the client can never argue with them because unfortunately they have our money in their power and they simply close your accounts and do not give you anything or as in this case they just close and rob you like simple neighborhood criminals, or in other cases they limit you when you are winning a little money ... the betting houses do not like winners it is like this and it will always be, abusive

Same just tried logging in showed same message unable to access the account 100% scam

Like collective said, they are abusive. This isn’t fair they’ve withheld thousands but are happy to take money and are continuing to operate taking peoples deposits, we need to find a way to fight back at them

7K in here for two months. Site doesn't even appear operational now. 🙁

It seems they have shut down all accounts with funds owed. You can still create an account and deposit.. how can they get away with this?

That's why, because these thieves are everywhere, there are hundreds of betting sites like this, and among the legal ones there are also many abusive sites,,,, they will always have power over us, putting limits on us when betting, or simply telling you I failed in this I am right and don't argue with me,,,, they have your money, what else do you have left????

I don't understand why they are in this business if they don't like to lose, they don't like winning players, they will always put obstacles in your way so you lose, almost all the pages do it... either they keep your money or they simply return your deposit, you just have to comply.

I've just sent a note to the complaint team asking for their view on this situation. Currently the casino's safety index is again a bit lower due to their unresponsiveness to player complaints. The overall score is bad, but there's a way to find out that this side is not recommended at all. To me it also seems like the majority of complaining players are not new players joining the casino, but that's just how it looks to me.

Basically the internet is full of scamming schemes and casinos may be part of it, especially unregulated ones or ones with a poor license. That means there is no official authority they need to respect or submit to. 🙁

i deposited £843 to the casino won apparently over £50,000 then had ‘technical issues’ with trying to withdraw 2 months of excuses my account is now blocked and website does not even load. Working with FOS (Ombudsman) to get my money back.Scary thing they have all the players documents

That's true, they even made videos to verify, how is it possible that they can't be sued, at least here in South America we are far from that reality, we are just spectators, and complaining through these means, which solves cases but I suppose these extremes are no longer, they couldn't do anything to make these criminals return the money... there's no way to wait because nobody ever defends the player, I don't know if they don't audit them or confiscate the money... it seems so strange to me

That must be incredibly frustrating. Unfortunately, casinos licensed under AOFA, Comoros, or Anjouan are very lightly regulated, which means that when problems like this happen, there are usually no strong authorities to help players.

That’s why, especially in the UK, it’s generally safest to stick to casinos licensed by the UKGC — in those cases, you could turn to them for help, and the process would likely look very different. I understand that some players choose offshore casinos for various reasons, such as wanting to avoid GamStop; however, the downside is precisely what you are experiencing now: limited or no real protection.

I bet the player's complaints and also the review say it quite well:

"High value of withheld winnings in player complaints in relation to the casino's size" 🙁

I hope you get the money!

Well, it was to be expected!!!!

Sad. 😕

I don't know what to say about it, in the review we also have the casino as closed.

I saw that they didn't resolve anything with you and didn't even respond to us.

This casino was probably one of the worse experiences.

I am struggling to get my head around how it is possible for them to be owing us all thousands of pounds and they can just get away with it? Probably set up another site under a different name and do the same again.