ForumCasinosZodiac Casino - general discussion

Zodiac Casino - general discussion

3 years ago by Matiseli
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9779 views 25 replies |
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3 years ago
If you want to discuss anything related to Zodiac Casino, such as its games, bonuses, payment methods, issues with your account, responsible gambling features, or anything else, you can do so here.
3 years ago

Hello. I know it is confusing but in fact, the casinosupport many more languages. Those languages are visible after registration. file

Edited by Daniel 3 years ago
Reason: Forbidden link
3 years ago

Hello Matiseli.


Thank you for your insight. We have updated your information in the review of Zodiac Casino.

2 years ago

Wrongfully terminated account and wiping winnings they say for a garbage reasons and can prove they are wrong and should have to still pay out still scammers

Feelingdiscouraged
2 years ago

Hello,

I can see you've submitted the complaint but it's quite extensive and I do not fully understand for what reason your account has been closed, or what seemed to be the problem.

Can you write down the short summary, please?

Feelingdiscouraged
2 years ago

I'd also like to know more about "the garbage reasons" just to see if they're really just an excuse that would allow to casino not to pay out the winnings.

2 years ago

This is the reason here but it's garbage because they are the ones sending out the promotions and they also done send the same ones out constantly and I'm very disappointed that they get away with not paying people when they are loyal customers at thier casino

2 years ago

Proof that the casino sends these promotions to me all the time making me make new accounts then using this as a reason to not pay me this is one from just today so how am I in the wrong for clicking on their emails and then made to make a new account and then it's my fault that I have one and they say I'm abusing promo's when they clearly send them to me I want my right ful winnings and a apologies from the casino

Feelingdiscouraged
2 years ago

I think I see the problem now.

You have been accused of setting up multiple accounts and the reason why you registered more than one account is that you were constantly receiving promotions. Those were meant for new players only, so to get those bonuses, you registered several accounts.

Am I correct, please?

How many accounts do you currently have registered and how many bonuses for new players have you taken, I wonder?



2 years ago

I'm not exactly sure on that I know I probably every time I have a problem logging in to an account it would show me about six or seven different options of different accounts so they are well aware of how many accounts everyone has they should be better at sending emails and stuff because right now it's looking a lot like all they are doing is scamming people

Feelingdiscouraged
2 years ago

I guess you see the options of different accounts there, because the different accounts are saved in your browser (the e-mail addresses or usernames at least). It has nothing to do with the casino even though I'm sure they know you have multiple accounts.

2 years ago

Nope thier chat bot shows you accounts that you didn't even know you had so that isn't true at all do some homework on it then answer me back okay but seriously humour me and try it first thanks

Feelingdiscouraged
2 years ago

Hello,

would you be so kind and post some screenshots of the chatbot showing you several accounts, please?

Because the explanation Daniel suggested is very reasonable and simple.


Feelingdiscouraged
2 years ago

OK, I tested the chat bot. It didn't offer any accounts. I just asked me to add an email address that I used for the registration and gave me an example of such an email address. The email address wasn't a real one, it was just something they made up in order to give me the example. As Radka mentioned, it would be great if you posted a screenshot of what you see in the chat bot. I talked to the chat bot for a while and then I got redirected to a live agent.

You also mentioned that you keep getting promotion emails so you registered whenever you received the promo email. That doesn't make any sense, because whenever you receive such an email, you can simply log in with the account you already have without creating new accounts over and over again.

2 years ago

I will gladly do so gimme a few mins

2 years ago

file

2 years ago

file

2 years ago

So there is your proof of casino knowing first hand about the accounts

2 years ago

Why does a legit casino when no others do let you make accounts on the same email with the same name and information you just did and is active in thier system already why is that as you can see it's all in this same email address thanks

2 years ago

file

2 years ago

Alright, that's interesting! Generally speaking, the e-mail address serves as a unique identifier in most of casinos, but in this case, it probably allows you to use it again, because then it assigns you the unique account details starting with HZCR...

So if the bot is able to identify not only all accounts registered in the casino under the same e-mail address, but all accounts across their casino group, then it's very strange they let you create new accounts using the same e-mail address. Especially when it's forbidden according to their TCs. On the other hand, this rule they have in their TCs isn't strange at all. It's the same in most of casinos and you can't deny you breached the rule.

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