Ybet Casino - general discussion (page 2)

You can complaint here and you can send a complaint to the licensing authority as well. They're licensed in Curacao.

Hello daniel have read a lot here and a bit jitter if I'm honest I got a mail today that my 5000 € were transferred or only 4923 € probably fees is out via bank transfer and then I still have 2000 € in payout according to the chat that will Executed on December 18, you mean that comes because when I read everything here but it is not rated that bad at all, so I wanted to know whether it has improved, they also have sports betting etc. They are 7000 € and not 70 € 🙈

Hi Daniel 🙂

It's really hard to claim anything about Ybet. It's still a new casino. We don't track any unresolved complaint submitted against them so there's no reason to believe that they wouldn't send you your winnings.

Okay then I hope it comes because the mail said 2-3 days and in the chat you are simply thrown out and blocked and it's about a lot of money what do you think how long I should wait until today nothing has arrived

It's not right to communicate with you this way. Unfortunately this is a very common approach for many customer support agents. They feel like you bother them with your questions, but they don't realize they should be there for you and for your questions. They should always keep you informed and share any information they're allowed to share with you.

Have a good day so the payouts from back then were always a problem but now I have a real problem a payout of 31.12.21 of 3050 € and one from 4.1.22 of 4950 € have not arrived until today although on 31.12.21 at 14:00 o'clock a mail came that the 3050 € are paid out by wire but nothing to this day because the same thing on 4.1.22 came in the morning at 9:00 o'clock a mail that 4950 € are not paid until today and it was always normal two days later there but the chat only says patience is paid will come don't annoy us and kick me out I really don't know what else I can do it's 8000 €

I can see you have an open complaint here so let's see if we manage to help somehow in this case.

I just been credit around 1.000 € , money send to Nigeria and Kenya .Money that wasn't any deposit , but fees I have to pay . Fees and deposits send to Kenya and nigeria for a casino with licence in Curacao !!!chat regarding this issue and they immidiatly closed the chat .

SCAM SCAM

GURU IS ALLOWING THIS SCAM , SINCE THEY EVEN CHECK CASINO'S , ONLY COMPLAINTS . EVEN AFTER COMPLAINS GURU DON'T TAKE ANY ACTIONS

Hello, I'm sorry you have trouble with fees. It's important to know that it does not matter where the casino is licensed geographically when it comes to any banking or payment fees. It's between the casino and the payment provider affected by the transaction's price list.

We are not allowing any scam, you can submit a complaint here and we will try to help you and find out what has happened. If any casino treats players in an unfair manner its reputation score may decrease in accordance with the severity of its actions.

We're not related to the casino or any other casino. We just try to have the largest online casino database in the world and we collect information about all kinds of casinos. The great ones and even the bad ones.

Hello good evening I once again had a payout of €3000 at Ybet on February 8th, 2022, then today I received an email and the chat was canceled 30 min it was canceled again and now all of a sudden my account was blocked for security reasons I can't even log in anymore I write the chat to them they say yes it will be activated again and now they no longer write and have thrown me out of the chat I can I can't reach the chat and I can't register anymore and I can't get my 3000€

What can I do now the support via email never answers anyway what can you do now

Hello, you have already been through 2 complaints processes both with Ybet Casino and both were successful in the end. I'm sure you know the drill. As well as you should not be surprised that the payment is delayed again, simply because it's the third experience now. If you do not like it this way, please consider finding yourself a different casino.

I ask you kindly to wait for the Complaint Team.

Yes, it's not just about the payout, they canceled my payout and then I was kicked out and now I can't log in anymore, your account was blocked for security reasons and I can't write to the chat anymore, that's the big thing Problem with the other 2 times the payment was delayed but now they just blocked me and I still have about 3300€ on it and I didn’t violate anything, always pay attention to everything and the general terms and conditions

Just don't even try to create another account. You would breach their terms and conditions this way and the winnings could be voided due to that reason.

If they don't react to your emails, you're unable to access the chat and you simply don't know what's going on with your account, then I advise you to submit a complaint again.

No, I haven't opened a new account or anything. I've done this now and hope I get my winnings

Hello, this complaint need your attention, please: https://casino.guru/ybet-casino-player-s-account-has-been-blocked

Petronela: I have already received the 1,500 euros. I still need 1500 plus 300 that apparently have processed everything at once because yesterday they sent me an email saying that they had transferred 1875 to me (maybe they have deducted 25 euros of commission)

When I collect those 1,875, I'll tell you.

Hello,

that's a good sign. Thank you for sharing with us.

Hopefully, you'll get paid in full soon. 🤞

Collected €1875

Greetings