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I've been waiting 20 days for this casino to approve the documents and there is no way of it. I send them emails but they answer, in the chat they have cut me off several times and on the casino website I don't have the option to send a message and I don't know why they won't let me.
I have pending withdrawal but if the documents are not approved, I will not be able to collect.
It is true that I have quite bad luck with the casinos where I register: first GoodWin, then Cashalot and now Ybet.
All the documents that I have sent are verified with OK in the other casinos so the problem is not with my documents, the problem is that they may not want to pay either, as happened in the Cashalot casino.
And they don't even send an email saying if any document is missing or that they are wrong, blurred, etc ..... it is that they do not send anything so I feel a great frustration with this casino
Llevo 20 dias esperando que este casino me apruebe lo documentos y no hay forma de ello. Les mando correos pero contestan, en el chat me han cortado varias veces y en la web del casino no tengo la opcion de enviar mensaje y no se porque no me deja.
Tengo retiro pendientes pero si no me aprueban los documentos , no podré cobrar.
Es cierto que tengo bastante mala suerte con lo casinos donde me registro : primero GoodWin, despues Cashalot y ahora Ybet.
Todos los documentos que he mandado estan verificados con OK en los demas casinos por lo que el problema no es de mis documentos, el problema es que a lo mejor tampoco quieren pagar, como me paso en el casino Cashalot.
Y ni siquiera mandan un correo diciendo si falta algun documento o que están mal, borrosos, etc..... es que no mandan nada por lo que siento una gran frustacion con este casino
GoodWin and Cashalot have quite bad rating on our website. Cashalot actually has a very bad reputation. Ybet is a fresh casino so it's hard to say. I can only recommend you to check casino reviews on our website before you register there. It can save you a lot for pain and hassle.
Hello Daniel: I already looked before I registered (Ybet casino) and you give it a 6.8 score, that's why I registered.
Today I have looked at the casino and I see the approved documents except the one with the photo with my face (Selfie) that tells me that it does not look good. I have returned to take another photo and I have sent them, to see now if they give me the OK. It so happens that these photos have been sent to the Casino Barcelona and several more and IF they have been approved, I am afraid that they begin to put problems not to pay.
The bad thing about this casino is that they don't send emails, so I don't know when I will have the documents approved. Maybe it's the only casino that doesn't send emails, at least I don't receive them (I only received the welcome email when I registered and that's it)
All the best
hola Daniel : Ya mire antes de registrame ( casino Ybet )y le dais un 6,8 de puntuacion, por eso me registré.
Hoy he mirado en el casino y veo los documentos aprobados menos el de la foto con mi cara ( Selfie)que me dicen que no se ve bien. He vuelto a hacerme otra foto y las he enviado, a ver ahora si me dan el OK. Da la casualidad que estas fotos han sido enviadas al Casino Barcelona y varios mas y SI han sido aprobadas.Me temo que empiezan a poner pegas para no pagar.
Lo malo de este casino es que no mandan correos , entonces no se cuando tendré los documentos aprobados. Quizas sea el único casino que no manda correos, por lo menos yo no los recibo ( solo recibi el correo de bienvenida cuando me registré y ya está )
hello again: I have received mail that the documents have been validated and I have already received a transfer from my first withdrawal.
It seems that it is a good casino, what happens is that since a few have already given me "plalos", I thought that this was going to be the same, but I was wrong and I apologize to all
GOOD CASINO, for now
hola de nuevo :He recibido correo de que los documentos han sido validados y ya me han puesto transferencia de mi primer retiro.
Parece que es un buen casino, lo que pasa es que como ya me han dado " plalos" unos pocos, pensé que este iba a ser igual de amlo , pero me equivoque y pido disculpas a todos
BUEN CASINO , de momento
I'm glad you're satisfied for now. Hopefully, it will continue this way 🙂 Thanks for the feedback.
Well, I am absolutely dissatisfied with your service and your attitude towards customers. I wanted to withdraw $200 from my account, but I couldn't because there was some processing. As a result, I waited two weeks and my transaction was canceled without explaining the reasons. I wrote to technical support, they told me that they had not received any withdrawal requests from me. I realized that this is a real deception, and I do not like to be deceived. Try to convince me that you are not deceiving your customers, but I have already moved to this casino runningtozen.org . I'll be happy to read your excuse, I'm looking forward to it!
Well, I do not know what to say because the other day I said that they had approved the documents, but since then they have not answered any mail and I only do more than ask them because you can no longer deposit with Visa when the first deposit if they left me with the Visa. But they don't answer.
On the other hand, they processed 600 euro of withdrawals on day 4 and they told me that I would receive them at most on day 6 but today is already day 6 and I do not receive anything. In the chat they tell me that they don't know anything, that we have to keep waiting.
I think this casino is not so good because if they do not answer their users, it cannot be a good casino.
If I get the 600 euros of my retirement I will tell you
pues no se que decir porque el otro dia dije que me habian aprobado los documentos, pero desde entonces no contestan a ningun correo y solo hago mas que preguntarles porque ya no se puede depositar con Visa cuando el primer deposito si me dejaron con la Visa. Pero no contestan.
Por otro lado me procesaron 600 euro de retiros el dia 4 y me dijeron que los recibiria como maximo el dia 6 pero hoy ya es dia 6 y no recibo nada . En el chat me dicen que ellos no saben nada, que hay que seguir esperando.
Creo que no es tan bueno este casino porque sino contestan a sus usuarios no puede er un buen casino.
Si me llegan los 600 euros de mi retiro os lo diré
Yes please, let us know. I agree that if a casino doesn't communicate with players, then it's not a good casino.
No surprise 🙄🙄
Well, it seems that I have made the wrong casino again and I always register in the ones that do not pay. They told me on day 1 that the transfer to my account is set but I don't get the 600 euros, in the chat they say that it will come to me but I see that it won't.
I am going to make a complaint because I am already up to the "cap" of the bad casinos
pues parece que he vuelto a equivocar de casino y siempre me registro en los que no pagan. Me dijeron el dia 1 que la transferencia a mi cuenta está puesta pero a mi no me llegan los 600 euros, en el chat dicen que ya me llegará pero veo que no.
Voy a poner una queja porque ya estoy hasta el "gorro" de los malos casinos
I deposit over 4.000 € here. I receive no answer at all via mail. I can reach them by chat just for max. 3 min, after that they cutt me off . I just see that my money is send to Kenya .
Hi, I dont know what to do? I have 3 thousand euros won with libra spins, I know I'm going to have problems getting my money as they only offer withdrawals via Mastercard and bitcoin. I dont have a credit card and dont intend to, so my only option is bitcoin. However I just downloaded coinbase, I've read up that my bank wont let me accept any bitcoin or cryptocurrency. I dont know what to do, can someone help?
Im the same lol
Thats a lot to deposit mate
Don't you have any casinos licensed in Spain? These ones should always pay.
The money still does not arrive, the transfer (Wire), according to them, was set on October 4. Pure lie.
These people do not pay ....... no one plays in this casino
because they already know that you are not going to charge anything
sigue sin llegar el dinero, la transferencia ( Wire) , segun ellos, se puso el dia 4 Octubre. Mentira pura.
Esta gente no pagan.......que no juegue nadie en este casino
porque ya saben que no vais a cobrar nada
I'd probably wait until Wednesday. If you don't receive it by Wednesday, then then probably didn't send it or it's stuck somewhere.
Well, the transfer of 600 euros has not arrived and they have not answered even once. The last email I received was the processing of the 600 saying that in 3 days I would have it in my account, but nothing comes.
What can you do against this bad casino?
Pues sigue sin llegar la transferencia de 600 euro y además no han contestado ni un sola vez. El ultimo correo que recibí fue el procesamiento de los 600 diciendo que en 3 días lo tendría en mi cuenta, pero no llega nada.
Que se puede hacer contra este mal casino?
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