Ybet Casino - general discussion (page 4)

Hello, let's keep the rating aside, please, because I feel we should focus on the situation you have been facing. Imagine we have no idea what you've been through, so it's no surprise the rating doesn't match your experience.

Perhaps your complaint will change it. Are you sure you have not been given a single reason for account closure, please? I would expect at least something...

They don't answer me in chat or in the emails I sent. I can't do anything else.

Sadly, I anticipated that much.

Back then, when your account was closed, did you receive a warning or email or anything else mentioning a concrete rule you were supposed to break? It would be at least a start...

As far as I can guess, once the casino management considers the matter closed, they rarely respond back to players. Luckily, they still respond to players complaints.

I didn't break anything while I was making deposits, everything was fine, as soon as I requested a withdrawal, the problems started and they blocked me from the chat so I couldn't talk.. What a crappy casino, first time. I think you should review it because I see other players haven't received their winnings from the comments I read..

Usually when a casino blocks a player's account, they send an email with the explanation of what kind of violation the player did, you know.

So, it is really unfortunate that they didn't send any.

Unfortunately I was carried away by the high rating you gave it. I should have read the negative comments from other players first.

Hopefully, everything will get resolved at the end. I will surely keep my fingers crossed.🤞

Hello, I need your help; this topic has been discussed here many times.

I get the information that my game is being checked for fairness and this has been going on for about 20 days.

Can you help me? Support keeps putting me off.

What information, screenshots, etc. do you need from me to support me?

Regards, Mummfred2024

Hello, I literally hate to bring up such a bad news, but this is the current casino tactic. They claimed to get almost every player's game history checked upon the withdrawal requests. It's pretty much a scheme detected by the others.

Glad to see you come up with the complaint; it's the best shot you could have tried.

I'll check with my colleague from the complaint department; the last I heard, we sent an ultimatum to the casino - or, more specifically, the group management demanding all such actions be supported with a transparent statement and all dues withdrawals be properly addressed.

Update: While some players have received their full payout, others are still awaiting the remaining withdrawals. We have been told that the situation has been escalated further.

Hello, I'm sorry, but I have no control over the complaints. Tomas will take care of it. I'll send him a note.

He just sent me a reply saying he is currently looking into that complaint. Do not worry, please. He's on it.