Woopwin Casino - general discussion (page 3)

Yes, I have an unresolved complaint. Since no communication with Woopwin is possible, I sent an email to the relevant license.

I'm sorry that I didn't notice your complaint before.

Did you get any answer from the licensing authority, please?

I received a response two days ago that you should contact Woopwin, but nothing since then.

Sorry, that the licensing authority should contact the casino?

Do I understand correctly?

Yes, I sent a complaint to the licensing authority, and they told me they would contact the casino. That's good, right?

Surely it should be good, yes.

Please let us know if you have any news later on. We'll wait for the info.

I hope a Woopwin representative will join us here and clarify open cases or outstanding payments 🙂 I also hope that customer support improves in the future - other casinos in the same group, such as Staxino, manage their processes and support much better.

If exchange in english is preferred it's no problem for me either just let me know.

Hello, when we contact the casino, I hope that the casino will join in and respond.

As for your problem, what exactly is it? Is it about a delayed withdrawal?

We have an automatic translator here, so I see your message in English, just like everyone else. 

Yes, exactly, I'm waiting for a payout and I'm having trouble contacting the casino in any way - I'm not getting any response via chat or email...

Here is my complaint listed again:

https://de.casino.guru/beschwerden/woopwin-casino-die-gewinnauszahlung-an-den-spieler-1

Thanks in advance for your help! 🙂

Good job getting the complaint filed.

I see we'll have to be patient, but I believe we'll eventually find out what's going on and why.

I saw that you are verified, so it shouldn't take too long, but I don't want to promise anything. 

Attila told you that it could take up to 14 days, which is the time we give casinos to resolve such situations. 

I hope you get your money back as soon as possible.

I'm keeping my fingers crossed for you.🤞

thank you very much ! 🙂

I've wrote a little update if you can even call it that in the complaint but it's rather updating you on what I've tried to do since there isn't any progress with the verification and thus withdrawal process unfortunately ...

I looked at your update, and of course, in the upper right corner, it always says how much the player, us, or the casino has to answer.

So, I guess nothing has changed since they asked for something again, which I regret. The good thing is that you always respond promptly, so I believe that you want to get this over with as soon as possible.

I guess it won't be long before the casino is contacted. 

Okay, it took way too long for my liking and was incredibly complicated, but my case is finally resolved to my satisfaction. Thank you so much for your help! 😉

You're welcome.🙂

Sometimes things take a little longer because we receive a lot of complaints from players and it's not possible to deal with everyone immediately.

I'm glad it's been resolved and I firmly believe that no further problems will arise.

I'll keep my fingers crossed. 🤞

Hello,

could a rep from a starscream casino get in touch with me here.

One of your caisnos is unresponsive and Ive had money trapped for about 3 weeks.

As all your casinos are owned by the same parent company all the accounts would be joint, so liability would be shared. It would be great to get some helps.

Hello, the casino was contacted two days ago, so I would try to be patient before saying that the casino is not responding.

If the casino has a contact, it would definitely be writing in this thread, which I have not noticed. In any case, we will try to help you with your complaint. 

Just hang in there.

There are many brands under starscream limited as per the license providers website.

I reached out to x7 Casino and VIP manager Ferdinand who outright lied, despite evidence from their own website and the license providers website.

I'm sorry, but I don't really get the point of your message here. 🤔🤷‍♀️

Hello everyone,

As I see, there are more and more complaints about payouts at Woopwin Casino. I'm also affected; my payout has been pending for six days now, and nothing is happening. I managed to reach someone in the live chat twice during these six days and only heard the same thing: it's being processed, please wait a few more days. No specific reasons why it's taking so long. I'm fully verified there and have had payouts before, but this is the first time I've seen or experienced anything like this with players. I'm curious how long they'll continue to treat me like this and make empty promises. In any case, I think I have to expect that I won't see that money again.

Hello, glad you joined us here. It seems that the situation remains largely unchanged from where it was a few weeks ago.

I know it would be nice to receive concrete information or even a date from the support, but to be honest, if there is such delay the chat or support just can't give you the time frame because the finance team is responsible and focused on catching up with the delay. This is the usual scenario. 🙁

I'm not saying it is correct, but it happens. hearing, "we pay you as soon as we get to your request," would pretty much feel the same, right?

I understand what you are saying; it's a poor experience and I hope this casino will work on that, though I would not expect improvements with Christmas around the corner. Well, stay patient, please.