Woopwin Casino - general discussion

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Hello,

I'm hoping I can get some help here.

I have been playing on woopwin for some time and never had any issues.

I got lucky, and made 4 cashouts in 2 weeks. The first of those for amount €400 never reached my bank account.

The withdrawal was processed on 8/4/22.

After a week, I contacted woopwin to report missing cashout. I was told to wait 5 working days. I did this and contacted them again. They requested transaction date,ID and amount and copy of my bank statement from 8/4/22 till 22/4/22. I provided them and heard nothing.

I have just today been in contact with woopwin again, I've been told, I have to wait 11 working days. I was also told by chat agent that she couldn't do anything and then I was disconnected from the chat.

Not sure what I should next..

Any advice/help would be much appreciated

Hello,

sorry to hear about your issue.

I checked unresolved complaints and found that this casino does not cooperate with our complaint team hence some players were not paid. Sadly those complaints are the fresh ones so I reckon that even if you submit your complaint too we will only be waiting if they cooperate or not.

https://casino.guru/complaints/unresolved

Frankly, this is not a decent casino:

I play myself or rather I played at Woopwin. I have a mega complaint against the running but it will fizzle out anyway. I was online and saw my money bets coming off. With a profit of 2000 €, there was suddenly nothing to see because a message came up saying I was inactive! Yes and I was supposedly offline.. Despite being online.!!! It's also hilarious that nothing can be proven. Customer service and the so-called license holder are not willing to clarify and are not aware of any fault

I'm sorry, but it is always quite hard to prove that something like that happened to the player. I'd say that only the game provider can help in this case.

I did not read your complaint in full, still have you contacted the game provider, please?

I contacted woopwin first. Then I contacted the license operator, i.e. the game provider, in writing. But no reply has come from there. No matter how I twist and turn it, I keep seeing the picture in front of my eyes. How I play and win with my bet €735 (2000) and suddenly the win is gone again and I only have my starting balance. And then they want to tell me I was logged out for no apparent reason.

Hello,

well, you should pay attention to the complaint, your cooperation is required, kindly check it out here.

Honestly, I can't imagine how would you prove that it happened. 🙁

Sadly when there's no proof, there's no help...

Good day,

I would need some tip/advice

Since January 9th, 2024 there have been 815 euros in my account to be paid out via bank transfer

As of today, January 19, 2024, no payment has been made.

The chat constantly "puts you off" - all promised dates for the final exam have passed. Emails to customer support have not even been responded to.

What else can you do?

Would it be a solution to cancel the payout and re-enter it or is that nonsense?

Thanks for your help

VG

Tamino1

Well, now that you have submitted the complaint, I'd say you already know there is a time limit we need to follow before we intervene.

And no, I would not cancel the withdrawal if I were you. Actually, I would ask the casino for some time frame or perhaps the transaction code once the casino says it was carried out. 🤔