Winnita Casino - general discussion (page 7)

Can you please explain what blood tests? I tried several translators, but they all translated it the same way, and I don't understand it at all.

So you're waiting for your withdrawal, yes, and what did the casino say about you waiting a week? Did you have to send any documents for verification? 

I would like to add that we give casinos 14 days to process the withdrawal and send it to the player. If this does not happen, our team will help you if you open a complaint.

So could you try to be a little more patient? 

But why are you trying to tell me what to do if you can't tell me how long the verification will take.

Do they pay you to mislead people?

Well, if I may, I guess you should count less on your assumptions and just read the post instead, because Jaro made a good point. Follow the critical thinking with me:

You just submit your complaint; no one on the forum gives you "what to do" advice, as you call it. Imagine the casino fails to pay out; our colleagues will start asking you the very same questions just as the complaint reaches the mediator and the time runs out. So, if you follow Jaro's beneficial advice now, it may save you waiting later. That's basically it. 🙏

We are only here to help out. Care to respond to those questions, please?

What questions?

Sorry Jacopo.

They asked me to verify my documents and I passed it, now they told me that my profile has been put under control for checks of violation of the rules

Well, any starting with "Did you have to send any documents for verification?"

We both want to ensure the withdrawal isn't delayed by systematic matters like the KYC or any other check. This is the most common scenario.

This is it. Thank you very much for sharing this.

It might look like an obstacle, but it all depends on the casino's findings now. Did they perhaps provide you with an estimated time frame for this additional check, please?

No, they told me they can't give me a date

Oh, that's really not very impressive, right? Is perhaps the game provider somehow involved? Casinos usually hesitate to estimate the process length when the game provider's check is also necessary. Their hesitation most often is because they do not know how long it will take for the third party to respond. Well, I have a meeting now, but I intend to examine their rules for some clues.

I'll get back to you later. Hold on, please.

Okay, I'll wait for you and count on you.

Lastly, if you have to make me wait a month or more to resolve this issue, forget it because it would be absurd if you make me waste more than a month for the money I'm owed.

I will only wait this week and I will never wait any longer because I will just go and file complaints and I will not stop even if I have to spend more money than Winnita has to give me.

I know very well how to report online scams and I hope this one isn't

Hello,

I don't think a commanding tone helps, and I'm not here to make promises. Such checks may even take a month and I already explained why.

If you put emotions aside and apply a cold logic, you will find out that until the casino concludes the ongoing investigation, there is nothing to do. First of all, the outcome must be provided to you. Logically, if you pass the investigation, there will truly be no complaint. I'd like to say that your optic is pretty straightforward, and pardon me for saying that it's quite naive too.

So, if you don't mind, I'll leave the rest in your hands. I respect your opinions anyway.

Bro, you won't put bullshit in my head, I will never gamble the money that this on wininita, I won't gamble it until they pay me.

It's €1300, and at work I make more than that amount, but I'm pissed off because I won and now they're making fun of me. Why don't they do all these checks when you create an account?

Holy crap, if this isn't a scam, I don't know what is.

First they asked me for my documents, then for my bank card, then for a check to see if I had broken any rules.

You can leave everything in my hands, I've spoken to more than 15 people who had the same problem as me and never saw the money, so I tell you to be careful because for one stupid thing you risk closing down forever.

If you are gamers like me, why don't you support me?

Try to calm me down as the days go by. I've written to Wininita support, and if I don't get my money next week, they'll see a negative video go viral about their account.

I believe I told you everything. We are not the casino; we aim to help you, but it requires your time and cooperation. Nobody else is involved in your current casino issues.

If you are not ready to respect that, that is fine; the rest is up to you.

Hi, it's been 16 days since I booked the reservation. I passed the verification process, but then they asked me to complete the verification process. I provided all the documents they asked for, but I still get the email telling me I didn't pass the verification process. What should I do?

Sincerely

Alamara Junior

Perhaps you should think about filling a complaint here so our team can investigate the whole matter.

Have you thought of doing so already?

Honestly no, what should I do?