Wildsino Casino - general discussion (page 5)

Today, March 16, the chat agent asked to send him the documents by email for viewing. When he saw them, he said, "Strange, the documents are in the requested PDF format from the requested time." Two casino agents have verified that the documents are as requested. The Kyc "department" still rejects them. I myself have known all along that I have uploaded the documents correctly and as acceptable more than 10 times since March 8.

I definitely recommend players to go through the Kyc process to verify their account before making any deposits, at least with WILDSINO.

I think casinoguru's review of wildsino.com casino is too high considering the user feedback.

........and at the end of the evening of March 16th, "withdrawal canceled" again

Chat promised to investigate and respond...no answers whatsoever.

I really hope that our team will be able to get it solved, because it looks like one is saying one thing and another is saying a completely different thing. Right?

No surprise that you feel this frustarted.

Just please know that the user feedback is not considered in the whole safety index. If you'd like to learn more about how we review the casinos on our website, you can read about it here.

Yes, that's what's surprising....in the chat the agent really wondered why it was rejected and said he would send the documents he saw to the "rejection department". This is really frustrating.....deposits work fine in real time and are not questioned....but when the casino is in a withdrawal situation the difficulties begin. When evaluating a casino, you have to take into account the users....if they are experiencing the same problems as you are experiencing now, then the review must be a SCAM.

On 17.3, the document was rejected again, from which on 16.3 the chat agent stated. "...strange, the document sent is a PDF as requested". Today, the same document is requested again.

Today, March 17th in the morning.....chat agent Aimo said that the document sent 10 times was "under review" and the review will take 3 days.....in the afternoon, agent Seppo said that the document sent yesterday was taken for "review" this morning and should receive the review result within 1 day...."exciting". WildsinoKyc is perhaps the most "exciting" game I have ever participated in.

Today, March 18, agent Niksu said "documents are being reviewed and it will take a few days", assures "no worries, this is a reliable casino". Withdrawal request blocked.

18.3 update. 13.3,14.3,15.3,16.3...documents sent, rejections, withdrawals blocked. 18.3 chat said "documents being reviewed, will take a few days"

I am really sorry that they give you this roun around, but unfortunately we will need to wait for your complaint resolver to contact the casino, and only then we'll learn more.

Also, please know that the safety index of every casino on our website changes whenever complaints of the players are unresolved or we find out that the casino is acting unfairly. Then the rating goes down.

Please try to keep up, even though it is not easy. We're here for you.

Today 23.3 still in the kyc process......document not approved, withdrawals blocked. Email Questions sent since 8.3 are in "review" (automatic message)....no answers.

This casino should not have a score of 7.8, they manipulate vulnerable players who want to withdraw their winnings by cynically finding excuses not to pay out the winnings until the player is so frustrated and angry that after many weeks of struggle they end up gambling away their winnings. And Wildsino Casino knows very well that gamblers and/or gambling addicts eventually end up doing so. This is a bunch of cynical and manipulative scammers.

Hopefully there will be some updates now after the weekend.

I'm sorry that this is the case.

Are you still waiting for the last withdrawal?

Wenche, I completely agree with you. Wildsino doesn't even pay attention to frustration and is completely passive. On this forum wildsino has reacted 2 months ago to posts that are suspected to be paid.. let's see if he responds to the complaints made to the guru in any way.

Yes, I get a little drip every now and then, at long intervals, they use a 5 day processing time, and a maximum of 3 withdrawals at a time, so time flies and it's hard not to gamble away all the money. Noticeably reduced chances of winning too, especially after I got a VIP contact person who doesn't help with anything but encourages me to enjoy the game.

Isn't it possible to ask the casino to block access to your money, which you have on your account?

Something like a temporary block, so you are not able to play until you withdraw all of your winnings.

This way you won't be able to touch them, you know.

I asked to set a wagering limit, but they didn't have that option. I can't close the account because I have to log in every day and request a withdrawal. That means I have to log in for 3 days and then wait for them to process the withdrawal, which takes from 3 to 5 days, and then I have to log in for 3 more days and so on. But the problem is soon solved, I'm playing but they have reduced the chance of winning to zero so I'm soon out of money 🙂

Wenche.....don't gamble your funds but adapt to the casino's payment program. If you've already received withdrawals, is there any hope of getting the rest...? I had withdrawals blocked until March 8th and I haven't even thought about gambling my balance, I just want to see how this ends.

In this case, I hope that you manage to stay strong so you are able to withdraw as much as possible. 🤞🙏

Thanks, I have some left and I won't play them up 🙂