Wildsino Casino - general discussion (page 6)

Here is the response I received when I asked for a playing limit on my account, as well as an answer to my question about why they need information about my Norwegian bank:

Boryana (Wildsino)

March 27, 2025, 1:53 PM EET

Hi Wenche,

Thank you for getting in touch. I understand your situation and want to help you in the best way possible.

Regarding manual withdrawals, unfortunately these cannot be made to Revolut due to the system not allowing this process. You can request withdrawals to Revolut yourself via the system, and I will of course send them to the payment department so they will be prioritized.

If you would like a manual withdrawal, we are available to do this only to a Norwegian bank account or via crypto. To set up a manual withdrawal to a Norwegian bank account, we need the following details:

IBAN

BIC/SWIFT

Bank name

Account owner name

So we don't need a bank statement - just these details. If you don't want to share this information, I completely understand, and I will send your withdrawals so they are prioritized.

Regarding your question about a temporary pause, your account can be paused until all your withdrawals have been paid out. Please let me know if you would like this, but please note that you will not have access to your account during this period.

Please let me know how you would like to proceed and I will help you as quickly as possible.

Have a nice day!

Kind regards,

Boryana

VIP - Loyalty & Hospitality

WhatsApp: +356 7754 4363

So without access to my account I can't request a withdrawal either, so that was the help they could give me 🙂

So, you are not able to request the withdrawal of the whole amount, and that means that if you paused the account, as they said, you won't be able to request the next one. Right?

That is not helpful at all, for sure. 🤷‍♀️

Good evening, I would like to start mentioning that a have a gambling addiction which has resulted in me losing a lot of money. I am mentioning that because on 31 October 2024 I requested my account to be deleted sending Wildsino Customer support an email as per process. The accounts deletion was confirmed on their side and the account was blocked. After a couple of months (and without me requesting it )my account was reactivated and I stated receiving promo emails. As a result I started gambling again. After losing a lot of money once again I requested once more my account to be deleted on the 27 May 2025. I confirmed my decision as requested but the account was not blocked after 2 days. The result was that I lost even more money. I would like to know if this is legal. I would also like to mention that I have requested from the casino a total refund of all my deposits made after my first deletion! Sorry for the long post. I am at your disposal and I have kept all the emails sent with the various requests.

Hello, I'm sorry to see you struggling. Don't worry about longer posts at all 🙂.

I believe I understood most of the situation described, yet I just would like to know how exactly you asked the casino to close or delete your account.

Did you clearly mention your gambling condition, please? For example, a casino will handle a standard account deletion request very differently than a self-exclusion request due to gambling addiction.

The post did not mention self-exclusion at all, yet it is critical to know the exact request form and content.

I followed their standard request as per process. Send an email to their cs since there is no option to self exclude on their website and their chat support always redirects you to request deletion via email. I have forwarded the various communications via email to you. As you can see I clearly state I am facing gambling issues.

In that case I would expect a far better response. I'm convinced it all became clearer after Petronela reviewed the relevant communication provided in the complaint.

Don't worry, even if it may take some time, she will explain everything to you.

I cashed out at this casino without any problems.