Wildsino Casino - general discussion (page 3)

I am using Revolut, I contacted them and informed them that Wildsino said the problem is at Revolut. Revolut have no problem, I had a payout from Bankonbet the same day. But do you know where Wildsino have their casinolicence? I thought it was PAGCOR, but here is the answer I got from them:

Dear Sir/Madam,    

This is in relation to the message you sent us on March 1, 2025, through this email, the PAGCOR website or email

info@pagcor.ph.

   Please be informed that   Wildsino casino    is NEITHER a PAGCOR licensed NOR an accredited online/remote gaming platform / service provider as of February 18, 2025. For more details, please refer to the list of accredited service providers

and approved gaming platforms in the PAGCOR website

https://www.pagcor.ph/regulatory/accredited-service-providers.php.

    

Thank you, can you please tell me how long you are waiting for? 

As far as the license is concerned, I see in our system and on the review page that they have Anjouan license, so PAGCOR wrote you correctly that they are not licensed under them. Why do you want to know that?

I have waited from 21.02.2025, this is the first of 3 withdrawals. The currency is norwegian kroner and I have now 405 000 NOK in my account. It is a lot of money and i will complain whereever I can.

Was it necessary for you to verify with the casino or not? Did you upload money using the bonus? 

I would imagine that a casino could do gameplay investigation with such a high win, but they would probably tell you that. 

So if you're waiting for 2 weeks, it would probably be best to open a complaint and we'll see how it develops. 

What do you think? 

Hello and thanks for your reply, I'm writing in Norwegian and hope it goes well.

I have not been asked to verify my account, I have received a payout to my Revolut account of NOK 3000 on 24.02.2025. It was the first withdrawal that I made after I won NOK 250,000 on Crystal Ball GDN.

I now have three withdrawals pending, the first one entered on 21.02.2025,

I continued playing and won big on both Crystall Ball and Gonzo's Quest Red Tiger, I have printscreens and video of the game along the way.

I would like to complain because I don't think Wildsino intends to pay out my winnings. They are now hoping I will gamble it away, but I have no interest in playing with what I almost see as play money since I am not getting any payouts.

Can you help me with this complaint process?

Thank you for clarifying the situation. 

Sure, as far as the complaint is concerned, feel free to ask what is needed. In my previous reply I shared a link (green letters) where if you click on it, you can file a complaint. 

You will also find a guide on this link that describes the process by which we handle complaints, so you can find useful information there. 

If there is any problem, definitely let us know.🙂

The chat started

Hi, I have three pending withdrawals that have now been unprocessed for almost two weeks, do you want me to send documents to verify my account?

Magnus is chatting now

Magnus

Hello and good day! Welcome to the customer support service!

My name is Magnus, and I'm going to help you today.

thank you for that

Magnus

I totally understand how you are feeling right now, and you have all the right to be frustrated; anyone would be. And again, we are truly sorry that you have to wait for your funds and would like to thank you for your patience. However, rest assured that this issue has now been resolved and that we are processing withdrawals as fast as we possibly can.

what? I just asked to verify the account

Magnus

I can't see any request for verification of your account at the moment, but if documents are needed in the future, you will be notified via the verification section of your profile.

ok, where do I find my profile?

Magnus

Is there anything else I can help you with?

Yes, where can I find the profile?

Magnus

You will receive an email if a confirmation is needed.

Is there anything else I can do for you now?

I received an email on March 3rd from you Magnus that I would receive the payment the same day or the next day, I still have not received notification that the withdrawal has been approved or any payment to my Revolut account, What is the reason for that?

Magnus

No, you're wrong. We never promise anything.

Your request (24941749) has been updated. To add more comments, reply to this email.

Magnus (Wildsino)

March 3, 2025, 17:53 EET

Dear Wenche,

Thank you for contacting our Wildsino Customer Service team!

We see that the first withdrawal was requested: Feb 21, 2025, 10:16

Please note that it "takes at least 3 business days to process; counted from the day after the request was made", which is Feb 24.

Also note that "this time frame does not include Saturdays, Sundays, and holidays."

We have had some technical issues with our third-party payment provider, hence the delay, for which we sincerely apologize.

But don't worry, everything looks good on our side, and hopefully you will receive your money by the end of the day or tomorrow.

If you have any questions, do not hesitate to contact us via email support@Wildsino.com or via Live Chat.

Best regards,

Wildsino.com

Magnus

"Hopefully"

Please read more carefully.

But don't worry, everything looks good on our side, and hopefully you will receive your money by the end of the day or tomorrow.

I have read carefully.

Magnus

hopefully

Do you understand what that word means?

Oh, you got me there, sorry, my mistake!

I say thank you for the fantastic customer service :)

Magnus

We can never promise anything, since it is handled by another department.

I see, hope this works out for the best for all of us, have a nice weekend

Magnus

With pleasure and thanks. Have a nice day and a good weekend, Wenche!

Write a message here...

Sorry, I just had to send a copy of the chat I just had with Magnus at Wildsino customer service.

It's okay that you copied it. I see they were trying to reassure you that everything would be all right. By filing a complaint, if the casino hasn't sent anything, we will contact them and I believe it will be resolved somehow since they had technical problems and said everything should be fine. 

We'll see if something happens this week or next. 🙂

Let's see how it goes. I'll update every day.

8.3 withdrawal request. (confirmation not requested, withdrawal in progress) 9.3 and 10.3 withdrawal in progress. 11.3 casino requests kyc documents, , money transfers for 3-6 months so that everything is visible. (dates are not given) Note. my first deposit 7.3.2025. I ask in chat what period of time a bank statement is required....chat response "10.2-10.3.2023. 11.3 I upload documents. Approved ID card, selfie, address, money transfers under review. 12.3 casino announces that document review takes 24 hours.

Hi, I put my ongoing Kyc/withdrawal process here for "live tracking" which I will update every day. The response you get..."we are happy to inform you that there is processing in the queue".....is standard. Let me know how your withdrawal is progressing here

Okay, so maybe it will be important for other players and for someone maybe the deciding factor. 

So I'll keep an eye on it and write off this situation. So far it looks pretty good and I'm curious to know when your documents will be approved and if it will really take a day. 

I will wait for news.🙂

For information:

I still haven't received any payout from Wildsino, just the usual nonsense about my money being safe with them and that I have to be patient. Withdrawals from 21.02.2025 and two more are pending, NOK 14 800 in total, as well as NOK 405 940 in my Wildsino account. I haven't had the opportunity to verify my account, but I'm ready with all the documents if/when it becomes necessary. I've added a complaint here and am waiting for it to be investigated.

12.3 casino rejected address document which is a bank document with name, address. casino also rejected downloaded bank statement 10.2.2025-10.3.2025. I made my first deposit on 7.3.2025. Wildsino casino asks for bank statement " for the Last 3-6 months, all information should be visible and not edited". Yesterday chat asked for bank statement from 2023....?

If you get the same answers that are generic to the casino, communication will probably not be their strongest side. They may not have anything else to say to you, so you will have to focus on the complaint and its resolution. I guess I don't have anything better for you yet as the casino needs to take a step forward. 

I don't think it's quite standard, but the casino has the right to ask for such a document. Haven't you deposited here in the past? Did you also ask why your documents were rejected? Was it because they didn't see everything on your document as you mentioned in your post? 

I sent a complete bank statement for the period 10.2-10.3.2025. The casino is asking for a bank statement for 3-6 months. First deposit 7.3.2025. You said Jaro that you have the right to ask....for 2023 there was a request yesterday, and today 3-6 months, it was not specified in a clear time frame....only "3-6 months". I think there is a "delaying tactic" going on here like many other forum users

....because wildsino.com has arrived. Quite a new casino and requires bank statements from 2023...

Yes it may be some delaying tactic but if they didn't give you a timeframe for what year, only months, ask them to let you know. What they want from you, send it to them and ask them anything that is not clear to you. If they don't tell you anything and don't help you, you can contact us.  

I have sent questions by email about what documents are required exactly....No answer. When I ask in chat, they promise to find out and respond by email.....no answer.