Wildsino Casino - general discussion (page 4)

Wasn't wildsino.com casino founded in 2024...how can I request a bank statement from 2023? The second request was "bank statement 3-6 months"....despite the inquiry, there is no clarification on what the casino requires.

12.3 at 8 pm, chat conversation...I ask which document is accepted for address confirmation...will the bank loan invoice be accepted with the requested information...Chat answer Yes...(I had downloaded it and it was rejected). Today I downloaded the phone invoice and it is "under review". Bank statement, in the kyc section of the casino site it requires "account statement 3-6 months) Does not specify. In the chat conversation the agent specifies, "account statement in PDF format from 10.2-10.3.2025". I tell you that it has already been downloaded.....chat answers.....The PDF was unclear....? 😅

12.3 at 9 pm, withdrawal request 500e rejected. I returned the withdrawal request. I ask in the chat why the withdrawal 500e was returned to the game account, the chat agent license is investigating and soon announces that "the work shift" has ended.

Quite a lot of twists and turns...documents rejected, now they rejected the withdrawal request. I have uploaded the requested documents again, made the withdrawal request again. I know that the documents I sent are in the required PDF format, and there is no reason for the rejections.

The withdrawal I made on 8.3 was rejected yesterday and I returned it as a withdrawal. The casino's processing time started again. Still no answer why the documents were rejected and resubmitted under "review"

Picture from the site asking for "account statement 3-6 months". I think it's a strange, previously unheard of request without any clarification. First deposit 7.3.20.25. When asked via chat/email...no response. Withdrawal requests from 8.3 rejected. Documents sent several times rejected. Exciting, but frustrating Kyc process. Wildsino.com review from Guru is good.

I guess that if you have been playing in casinos quite a lot, you know from my answers that unless you successfully authenticate yourself, you won't even get a withdrawal. So first it will be important to find out what is behind the rejection documents, but if the casino doesn't tell you anything it's a misery. If you keep getting them rejected and you don't know what to do next, definitely file a complaint because they are pretty vague about what they need or want. Especially if the chat tells you one thing and the other is written on the page. 

We'll try to help if we can.

Today, March 13, the chat agent after investigating said that the documents were approved, in my profile they are still "under review" and the withdrawal is not progressing. The withdrawal processing time started over after the rejection.

Hi, today I received my first 3 withdrawals. I have made one new withdrawal and will continue to do so every day, and now I am excited to see if I will get all of my 400,000 NOK in the end.

During the day, as I said earlier, the chat agent said the documents were approved. Now in the evening they have been rejected again....? In the chat, agent Harri instructs to send the bank statement in PDF format....I have downloaded it many times and it was rejected. The reason for the rejection is that you have changed the HTML bank statement to PDF format....I don't understand. The bank statement from the desired period is retrieved from the online bank, the PDF is printed and saved, and the recording is uploaded to the casino website to the profile....which is always rejected. Can anyone advise?

Congratulations..🥂

Today, 13.2 evening, the withdrawal request was rejected and the funds were returned to my account balance. Chat harri says when the documents are approved, withdrawals will continue normally, the review will take 3 days....

Now I can't bear to go through this frustrating kyc process with wildsino.com casino alone anymore....documents rejected, approved and rejected again, withdrawal request rejected, funds returned to my account balance, and also blocked from making a new withdrawal request. I filed a complaint with Guru.

Jaro, I filed a complaint. I tried to upload documents as attachments, but they were always rejected. What email can I send it to Guru?

13.3 document about money transfers rejected again. Withdrawal requests returned to my account balance. I will make a new withdrawal request. Casino blocked withdrawal request.

In the conversation, the agent said that the documents were approved, and a moment later they were rejected.

I can see that you have submitted a complaint here and it is ready to be reviewed by our team, so please just be a little patient and you will be informed about what will happen next.

Good thing that you have filed it, by the way, we will do our best to get it solved as soon as possible.

That is great, finally.

We will wait along your side until you receive the last one, no worries.

Keeping my fingers crossed for it to be fast.🤞

I believe that all you are supposed to do is to send them the pdf formated document from your bank that you have received. Right?

So I truly don't understand what the issue is here, to tell you the truth.

But as I said earlier in my post, our complaint team will have a better look at it, for sure, so don't worry; you will get information soon about what to do next and how to upload documents as well.

Thanks for the reply, to which email address can I send the bank statement for the document guru to review. My bank really can't download a document in any other format, the same document is always accepted at other casinos.

The information regarding this is available in the complaint thread now, so please check it out.