TikiTaka Casino - general discussion (page 12)

Hello, I made a withdrawal on September 2, 2025 to my Mastercard payment card in the amount of 12,500 CZK (approx. 500 Euro) at the Tikitaka casino. Since then, I have only heard excuses about how they are working on it, how they have a lot of work, etc. At first, they said within 3 business days, and so on. But they respond to the chat more like a chatbot. They replied to the email once and no longer respond. Apparently this is another attempt at fraud.... in other casinos there is no problem with the withdrawal, but here there is. Can you help me? Thank you Radek S.

This casino lately cooperates really well with our team, to tell you the truth, so perhaps it is only due to the high amount of withdrawals.

Of course I am not saying that it is okay, because to wait for this long must be frustrating, for sure.

You can submit a complaint here, and our team will try to intervene in your case, and hopefully things will move forward.

Is your account already verified there, by the way?

Thank you for the answer, yes it is frustrating, I have had an account with Tikitaka for a long time, I haven't made any withdrawals yet, this is the first one and the waiting period is 10 days 🫣in other casinos it is a matter of a few days, but this. They don't want to verify my account, it seems to me that they are trying to see if I will cancel the withdrawal, but I won't do it, I will endure. It seems to me like unfair treatment and saying that they have a lot 😃 that is a bit embarrassing 🫣 they keep repeating the same thing over and over again, that they are working hard on it and the form 😃 well I will wait and see, anyway thank you 😉🙂

Sometimes it really is due to many withdrawals, though. Especially if a casino is overloaded and understaffed. This happens for real.

Well, hopefully it won't be for long now and you'll get your money. We're here if you need us, though.

To this day I am still waiting and still the same answers. Today is 14 days and the TIKITAKA casino has not been able to pay me anything. I will force, although I do not like to, to file a complaint through you for investigation. It is unpleasant, but such behavior is very suspicious. Thank you

It is understandable that you feel this way after such a wait. Please file your complaint here at any time, and we will do everything possible to get it solved.

I've been waiting for them to pay me my 1400€ since 2/9. So far I haven't been able to, the live chat is copy/paste and they're still sorry and asking for patience. In the email, exactly the same. Shameful.

That's quite a long time. If the casino doesn't give you any relevant reason for the delay, it's even worse. Sometimes delays can happen, but they certainly shouldn't be this long.

So it was a good move to file a complaint, and I believe that together we will be able to resolve the issue and get your money back.

I opened a complaint with you a long time ago. And it's still not resolved. I'm getting desperate.

Dominika has replied to you and we will contact the casino soon.

Just continue with the whole process, please.

Stay away from this casino.

Over a week ago, I requested that my account be closed in chat. I'm a gaming addict, and I wrote that. I received a response in chat that I needed to send an email to support. I did this. Three days ago, I re-entered the chat because nothing had been done. Afterward, they told me to send another email to support. I did it again, and still no response. I re-entered the chat today, and I was again put off.

I find it highly reprehensible when a casino ignores players who have a gambling addiction problem. Gambling addiction is not an easy thing, and it's simply ignored. I recommend you don't play at this casino! They're not fulfilling their duty!

I've requested a ban at several casinos over the past few days, and it worked quickly everywhere, except here!

Hello, every casino should take responsible gambling seriously. If they asked you to send them an email, that's normal, but if they didn't reply and didn't get back to you about closing your account, I don't consider that standard practice.

Did the casino say anything more than telling you to send an email? 

If you need help self-excluding yourself from the casino, you can use our team and open a complaint.

Do you think you'll go for it? 

Can I ask how long did it take for it to show up in your bank after you got an email about the completed withdrawal. I’m having trouble at the moment have never had an issue with the casino always done visa withdrawals to my card but now all of the sudden Monzo are declining the payout so it’s nothing the casino is doing wrong but bank says that they don’t accept this payout method anymore so I tried using bank transfer and got an email to say it’s been completed but the money hasn’t reached my bank account

I think it was the next day ?

got them next day thank you!

Two weeks ago I sent an email to their support to close my account and erase non-necessary personal data according to GDPR. I immediately received an auto-acknowledgement with ticket number.

Over the next days I contacted live chat several times; agents alternated between excuses and they suggested that I send more emails, guaranteeing that I would receive a response in the following days.In the end, in two weeks I sent dozens of emails, even from different addresses.

It just seems like they're ignoring me.

That can be really frustrating if a casino ignores you, for sure. Communication is the key every time, I believe.

May I ask, though, what is the reason you gave them to delete your account?

You know, it is really important to state the reason really clearly, because if it is due to the gambling issues, they should act promptly and not wait to close the account at all.

I just said that I had no intention of using their site anymore and that the support was terrible, considering this experience.

I agree with you, there are much more important reasons. From what I read a few posts above, there is a guy who had the same experience as me but with gambling problems. He was ignored when he tried to close everything.

Hello, of course, whatever feels best for you. If you don't mind, could you please update the complaint 👈?

In my opinion we should investigate whether the casino addressed your account closure request properly. I wanted to inquire if you would like to proceed.

Hello

So, like everyone else here, I have the same problem with the provider Tika Taka. I requested two withdrawals of €800 each. I received one on October 5, 2025, and the other on October 6, 2025. Both are currently being processed. I've tried chat and email, and I've received the same responses. Is there a solution to ensure we get the money or not?