TikiTaka Casino - general discussion (page 15)

I requested a withdrawal after i made some loss on tikitaka. Yesterday I received a mail saying my withdrawal got cancelled, and when i wanted to login, it said my account is under review. What exactly does that mean? Did they ban me?

Hi, did the casino ask you for any documents? Did you play with a bonus, or did they explain why your account is under review? Did they say how long it would take? 

I deposited here for the first time at the beginning of January. I lost my deposit. With the next deposit I achieved a small profit of 260 euros which I withdrew without any problems. After this I made a few more losing deposits. At the end of January I received some kind of VIP bonus from them for a deposit of 500 euros. I won quite nicely and wagered the deposit according to the wagering requirement. After the wagering was over I had a balance of over 10,000 euros. On the first day of February I made the maximum withdrawal to Skrill, which was 800 euros - In the following days I also made two other withdrawal requests of 800 euros. Now it has been more than two weeks since the withdrawals and I have not received the money. I asked if they needed any documents, to which the answer was that there is no need to send anything at this stage but they will ask for documents if necessary. They explained the delay as a routine check, which is always carried out when larger winnings are involved. I understand the need to do checks to some extent, but these checks are taking a worryingly long time. It's now been 19 days since the first withdrawal request.

Good day to you and congratulations on such a nice win. I, for example, understand that routine checks are normal, but to me, it feels odd when a casino has been "investigating" the account for longer than two weeks without even asking for documents. Would be great to know what exactly they have been checking for so long.

How about you complain to my colleagues? We established a very dedicated team of mediators who willingly help resolve similar situations through communication involving both sides—the players and the casinos.

In my opinion, you could consider this step; it's free. Check it out here 👈

I'll gladly provide details; let me know what you think, please.

Hello l have had issues with different amounts through Tikitaka casino where l asked them to close the account they didn’t and l have bank statements showing mutiple companies and different payment amounts. Which is difficult as l am trying to explain to a company why the amounts are showing as diff companies Monza bank has managed to block transactions now not before l got in a mess

Hello, I would like to focus on the most pressing matter, if you do not mind. As far as I can conclude, you asked the casino for the permanent account closure, but the request has not been carried out.

So, in order to get the full picture here, can you kindly specify how exactly you formed the request and how you informed the casino, please?

I noticed an abandoned complaint submitted last year; is it somehow related?

"The player from the United Kingdom was trying to understand the various amounts related to his deposits at Tikitaka, which appeared to be broken down into multiple companies on his Monza bank account. The Complaints Team attempted to gather more information from him, but due to a lack of response to multiple inquiries, the investigation could not proceed. Consequently, the complaint was closed, although the player retained the option to reopen it in the future should he choose to engage further."

Feel free to check it here 👈👈

A very bad experience with a bank transfer I made. They never added it to my account. I attached and sent proof of transfer showing it came from my Banco Estado account, and I waited two days for them to review it. Then they replied that the money was canceled by my service provider, which is impossible because the money never returned to my account, and I don't have any email with that information. So I didn't get my money back. I don't trust them. I DO NOT RECOMMEND THEM.

Have you contacted your bank regarding this, please?

Hello, I play from Chile and the way we found to make withdrawals is in ETH cryptocurrency.

If you're lucky it takes 24 hours, but they have paid me for all 3 withdrawals I requested.

That's fine; I'd say that's how it should be. But it would probably be best to specify which casino we're talking about. 

Hello,

I would like to ask for your help regarding TikiTaka Casino.

My account balance is PLN 9,026.89. I requested two withdrawals of PLN 2,000 each, but neither of them has been paid.

The casino has informed me that my account does not require verification, therefore I have not been asked to complete any verification process.

Today is the 11th business day since my withdrawal requests were approved, and I am still waiting to receive my money.

I have contacted customer support many times, but I have not received a clear explanation or a solution. The casino keeps asking me to wait without providing any specific payment date.

I have screenshots of my account balance, the approved withdrawal requests, and my correspondence with customer support. I can provide all supporting evidence if required.

I kindly ask Casino Guru to investigate my case and help me recover my funds.

Thank you for your time and assistance.

Hello,

So, if I understand correctly, your withdrawals are already marked as processed by the casino, and now you're simply waiting for the funds to arrive in your account. Did I understand that correctly?

If so, then there may not be much the casino can do at this point, as the transfer would already be in the hands of the payment processor, who is responsible for delivering the funds to your account.

Based on what you've described, I would focus on that for now and see whether the money arrives within the next few days. We generally give casinos 14 days to complete a withdrawal.

However, according to what you've written, it seems the casino has already processed your withdrawals, and now you're just waiting for the transfer to be completed. If nothing happens by next week, let me know and we'll see if there's anything we can do to help, although I'm not sure how much we can assist if the casino has already sent the funds and you're simply waiting for them to reach your account.

Hello, thank you for your reply. However, my withdrawals have NOT been processed yet. Both withdrawals are still stuck at the "Verification in progress" stage. They have not reached "Accepted" or "Processed". I have been waiting for 11 business days already. The casino also states that no account verification is required, so I do not understand why the withdrawals are still being held. Could you please contact the casino and ask them to explain the delay? Thank you.

Thanks for the clarification.

In your first message I understood that your withdrawals were already marked as "approved", so that’s why I reacted to it that way. If they are still in the "verification in progress" stage, then it’s clear they have not been processed or sent yet.

If the casino itself cannot explain what exactly is happening and you are only getting generic responses, I understand that this is very frustrating.

Our team will gather all the necessary details from you and then contact the casino directly, so you don’t have to worry about that part. Hopefully we will be able to get a clear explanation of the delay.

I really hope this gets resolved for you soon.

Hello,

I would like to provide an update regarding my complaint.

Today I received the two pending withdrawals of PLN 2,000 each (PLN 4,000 in total) into my bank account.

However, I still have approximately PLN 9,000 remaining in my casino account, and I hope that future withdrawals will be processed without unnecessary delays.

Thank you for your assistance and for handling my complaint. I appreciate your support.

Best regards