The player from the United Kingdom was trying to understand the various amounts related to his deposits at Tikitaka, which appeared to be broken down into multiple companies on his Monza bank account. The Complaints Team attempted to gather more information from him, but due to a lack of response to multiple inquiries, the investigation could not proceed. Consequently, the complaint was closed, although the player retained the option to reopen it in the future should he choose to engage further.
TikiTaka Casino - Player needs clarification on deposit breakdown.
Closed
Our verdict
Player stopped responding
Amount: £1,000
TikiTaka Casino
Safety Index:Above averageCase summary
Discussion
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4 months ago
I am trying to figure out amounts on my Monza bank account that when deposits are made to Tikitaka it’s breaks down into various companies
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4 months ago
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Dear haggisdave,
Thank you very much for submitting your complaint. I’m really sorry to hear about your issue with TikiTaka Casino. I’m afraid I will need more information regarding your problem. Please could you elaborate?
I will be waiting for your reply patiently.
Best regards,
Katarina
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4 months ago
Dear haggisdave,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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4 months ago
We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.
Thank you for your understanding.
Best regards,
Katarina
Casino.Guru
